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小石城希爾頓逸林飯店
Doubletree Hotel Little Rock

1,535 則評論
排名第 25 (共 64 家) 的小石城飯店
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1,535 則評論
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8問與答
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這些評論是機器翻譯,原文為英文。 是否顯示機器翻譯?
我做了一個糟糕的經歷絕對不會推薦這家酒店和希爾頓逸林酒店在樹給那些想要住在市中心的人。 我很失望我只花了錢的時候我住在這裏的期間保持不滿意。 電梯非常非常慢,建設項目,和客人的最大容量,這家酒店沒有同意我參加會議的主機業務由於沒有足夠的能力來滿足他們。 還有幾個錯誤讓我預訂房間時旅行導致方我退房的時候我們的房間4晚住宿期間每天都有一個。 我把這個問題解決後前臺仍然爲我們被鎖在門外的第二天我們的房間,這也導致客房服務到沒去過。 從不得不站了很長的隊才能解決問題和垃圾不被取出我的整個旅行中,請找別的地方如果你需要住在市中心。
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已於 2017年8月8日 回應
Thank you for choosing our hotel for your recent travels and we truly appreciate your loyalty and feedback. I understand that you were disappointed with our conference rooms and their capacities , I have brought your comment to our banquet and sales team, and we are reworking our offerings with your recommendations in mind. The next time you are in Little Rock, we would love to have you come back to see the changes we have made and provide feedback. Further more, please accept our apologies regarding excessive wait time for elevators. We are currently in progress of motorizing our elevators to make them more efficient and timely for our guests. We thank you for your feedback and hope that we can host you in the near future. Kindly, Ayhan Recebli Front Office Manager Double-Tree by Hilton arecebli@waterfordhotelgroup.com 501 372 4371 ext-7288
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我們在市裏參加婚禮和選擇住在這家希爾頓逸林酒店。 這裏還是不錯的,但是不像我們期盼的那樣好吃。 當我們到達酒店辦理入住手續 - 就在在3:00有一排大約12人 - 登記入住和退房的時候有一些(延遲退房我猜? )和2只接待。 我們到了我們的房間,這是會員樓層,而且房間很乾淨,但仍然有髒盤子和走廊裏有之前客人留下的。 我們有一個很棒的河的景色有很大的窗戶,但是房間本身很小 - - 可能是我住過最小的酒店房間。 空調看起來很舊而且過時了,但是效果很好。 沒有風扇和浴室的淋浴水壓很大,但也不是很快。 牀倒是很舒服。 總之我覺得這家酒店可以做一些更新。
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已於 2017年8月1日 回應
On behalf of the Double Tree by Hilton Little Rock Arkansas, please accept my sincerest apologies that the hotel did not generally meet your expectations. Certainly, this is not the type of guest experience we are trying to provide. I am particularly sorry that you did not bring your concerns to our attention during your stay so that we could meet your requests immediately. I take our guest feedback very seriously and will ensure that our staff is properly trained to assist our guests as well as being knowledgeable, hospitable, kind and efficient. Please consider staying with us again. I am confident we can make your stay one of the best you have ever experienced. Kindly, Ayhan Recebli Front Office Manager Double-Tree by Hilton arecebli@waterfordhotelgroup.com 501 372 4371 ext-7288
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我們住7天花了幾乎和$1, 300。 從我們的房間和客房服務的一些藥物的葡萄乾是我見過最差的。 從來沒有在酒店的餐廳吃飯。 我不會推薦這家酒店給任何人和這是我以前的家鄉! 所以非常失望!
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與 DoubleTree by Hilton 合作收集的評論
已於 2017年7月31日 回應
Thank you for taking the time to post your feedback. Please accept our sincere apology. We want you to know that the comments and suggestions we receive from our guests are taken very seriously. Our security department have started walking rounds every 30 minutes instead of every hour, to better protect our guests’ safety and try to prevent situations like this from occurring. I would like to extend an invitation for you to return to our property in the future and at such time if you can contact me directly. At such time I will "VIP" your entire stay, including complimentary breakfast and dinner. I would really appreciate it if you can extend us the courtesy of having you back as a guest of ours, we are working meticulously and assiduous to create the true Hilton ambiance at our Hotel. Sincerely, Ayhan Recebli Front Office Manager Double Tree by Hilton arecebli@waterfordhotelgroup.com 5013724371 ext:7288
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乾淨的房間有漂亮的阿肯色河的景色。 橋是晚上的燈光點亮了的顏色變化。 孩子很喜歡這裏的游泳池。 酒店的位置很好靠近景點和餐館。 酒店的餐廳有很差的評論所以我們沒有嘗試。 員工非常友好和周到。 電梯正在升級所以不要着急。
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我等待了太長的時間纔得到我的房間有一個房間已經準備好了5小時的入住率。 兩個人在酒店的三個電梯不能正常工作。 當你到達我的房間。 我的電視壞了和花了很長時間才能把它修好。
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與 DoubleTree by Hilton 合作收集的評論
已於 2017年7月30日 回應
We thank you for choosing Hilton Double-Tree Hotel Little Rock during your most recent travels. As a Hilton Honor Silver member we truly appreciate your loyalty and feedback. Please accept my sincerest apologies for our failure to provide you a properly maintained suit during you stay. I have shared you comments regarding to malfunctioning T.V, with my Maintenance team for immediate follow up. Furthermore, I am very sorry for the unpleasant experience you have endured with our elevators. We are currently in progress of motorizing our elevators to make them more efficient and timely for our guests. I would like to extend an invitation for you to return to our property in the future and at such time if you can contact me directly. At such time I will "VIP" your entire stay i.e. preferred room rate, complimentary parking and dinner. I would really appreciate it if you can extend us the courtesy of having you back as a guest of ours, we are working meticulously and assiduous to create the true Hilton ambiance at our Hotel. Sincerely, Ayhan Recebli Front Office Manager Double Tree by Hilton arecebli@waterfordhotelgroup.com 5013724371 ext:7288
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往前
相簿類別
所有照片旅客客房與套房餐飲游泳池與海灘商務中心與會議室家庭與遊樂區
our view from the room
The Arkansas River
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12345624
Hi there, yes we are only a 1/2 mile from the arena and if by some chance there was snow, you could still get there.
0 次推薦
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They do have an airport shuttle (I rented a car, so didn't use it). I would assume you would call their front desk (501-372-4371) to have the shuttle sent to pick you up.
1 次推薦
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We had a great river view - enjoyed watching the barges. Used the online check in and was able to choose my own room.
1 次推薦
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Will be attending a Concert there, do you shuttle to and from Verizon Arena for a concert?
Yes we do have shuttle that goes to the Verizon Arena
1 次推薦
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I believe the self-service parking is underground and is free, but check directly with the hotel to be sure. We did not have a car because the hotel has a complimentary shuttle that will take you anywhere within a five mile radius, also to and from the airport. there is also a trolley stop right across the street. The restaurant is open from 6:30am to 2:00pm and again from 5:00pm to 10:00pm with really good food at reasonable prices. Room service is available from 6:30am to 10:00pm. We loved staying at the Little Rock Doubletree and cannot wait to return. The staff is truly wonderful and nothing is too much trouble for them. Have fun!
-1 次推薦
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12
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11
價位
US$106 - US$213 (根據標準客房的平均房價)
又稱為
little rock doubletreedoubletree little rock
地點
美國阿肯色州小石城
房間數
288
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