Thank you for taking the time to let us and others know how much you enjoyed your stay at our location. While we are thrilled to hear that you enjoyed so many aspects during your visit, we do apologize for the front desk clerk failing to make you feel welcomed. We certainly appreciate your loyalty and your status, and we look forward to seeing you again next time!
Dear Tiggerlilly51, Thank you so much for taking the time to leave us your feedback. I am sorry for the inconvenience the air conditioning system unit may have caused you. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us. Sincerely, Krysllin G. Case Manager IHGService