Hotel room could use some updating. Bed was hard as a roock and pillows were too soft. Too much on a contrast of feelings to make for comfortable sleep. TV was waaaay to far and small for comfortable viewing pleasure.
I had a great stay everything was nice and clean. My room was nice and clean Judy did a great job making sure I had everything I needed. make sure you stay at this property nothing I would change keep up the great work更多
This is the second time we've stayed at this hotel and will continue to book on every trip we take north. The rooms are well-appointed, quiet, and comfortable. All of the staff are pleasant. Truly enjoy being able to dine in the hotel after a...更多
Winchester-Frederick County Convention & Visitors Center
Apple Blossom Mall
Hi James, I see you had trouble with the beds also. I complain about them and let me show you what the manager sent me after my reviews.
120 Wingate Drive, Winchester, VA 22601
July 22, 2016
Dear Mr. xxxxxx:
In keeping with the spirit of Hospitality the staff and management of the Hilton Garden Inn value
our guests and work to make every stay a pleasant and productive experience. Unfortunately, we have
not been able to meet your expectations of accommodations and service therefore I have arranged for
your corporate rate to be honored at the Hampton Inn North on Berryville Avenue in Winchester or at
the Fairfield Inn and Suites Winchester.
Please do not make reservations at the Hilton Garden Inn Winchester as they will not be honored.
Roderick Ferree, CHA General Manager
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來自 punjabkh 的回應 | 評論此物業 |
Room was no problem, staff assisted in anything I needed. First and foremost, be polite, and let them try to make it right. It seems they made an effort to please you. If you are still not happy, call corporate. Please don't... 更多
Room was no problem, staff assisted in anything I needed. First and foremost, be polite, and let them try to make it right. It seems they made an effort to please you. If you are still not happy, call corporate. Please don't let these things ruin your day.
Is there a laundry room?
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來自 GeneralManager1204 的回應 | 物業代表 |
Yes. The cost is $1.50 wash and $1.50 dry and you can stop by the front desk for quarters at any time.
"Ask for a room where the beds have been recently replaced, if that's even an option."