Front desk staff was excellent, initiated quick response to resolve any issue that arose during my stay. All staff members encountered during my recent visit were professional, polite, willing to offer answers or assistance upon request.更多
All I wanted was a clean room. The building looks nice and the lobby does too but you can see right away it is not clean. Trash on the floor, thrash in a elevator, dirty plates on the floor outside the rooms. Plenty housekeepers walking...更多
來自 里奇蒙茵斯布魯克希爾頓花園酒店General Manager Carter M 的回應
I am so sorry we fell short of exceeding your expectation during your stay. It is our job to...更多
We are Hilton Diamond members and stay at a lot of the Hilton; Hilton Garden Inn and Hyatt properties. This is definitely one of the best we have stayed in; and anything we are in the Richmond area in the future - this is where...更多
The room had a distinct stink in it. The chair in the room had tags from previous guests lingerie. It felt like the room was not cleaned after that guest left.
When the problem was reported to the front desk, the person just said ok-...更多
We just used the room as a stop over for a midway point for our vacation. Great room, comfortable beds. I didn't care for the pillows, they were too flat. There were plenty of places to eat in the area. We were very satisfied with...更多
Thank you for reaching out. The windows do open about 4 inches but have a safety bare that does not allow it to go further. The window is about 4 feet tall and opens from top to bottom. I hope this helps and please let... 更多
Thank you for reaching out. The windows do open about 4 inches but have a safety bare that does not allow it to go further. The window is about 4 feet tall and opens from top to bottom. I hope this helps and please let me know if you have further questions.
Do you have airport shuttle service? Do i need to make a reservation and is there a fee for this service?
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來自 Sara D 的回應 | 物業代表 |
Unfortunately the hotel does not currently offer any shuttle services. The airport does have several rental car agencies as well as taxi services available.