Clean and convenient. Hana was an outstanding host and the rest of the staff takes care of business well! I will be staying here whenever I visit the area. The location is great for getting to the airport.更多
來自 尚蒂伊杜勒斯機場費爾菲爾德套房飯店Manager Neal D 的回應
We are so pleased you enjoyed your stay with us, especially Hanna. Hope to see you again soon....更多
Smithsonian National Air and Space Museum Steven F. Udvar-Hazy Center
Frying Pan Park
My husband and father have recently been staying in your hotel while away for work. Last week, my husband returned to the room and noticed a pack of cigarettes missing. This week, two packs were missing. He spoke to Hannah today about the issue and she informed him that she would speak to management and contact him tomorrow. Although it is only 3 packs of cigarettes in two weeks, it concerns me that things are missing from his room; regardless of the cost. I'm curious as to whether this is something that happens often or perhaps very seldom. Either way, I feel it is a very unprofessional way to run a business and could prove to be quite damaging to your reputation.
答案顯示全部 7 個答案隱藏所有答案
來自 Scott P 的回應 | 物業代表 |
I'm sorry to hear about the missing cigarettes. I just tried reaching out to your husband about the issue, but I wasn't able to leave a message due to his voicemail not being set up. Since none of our housekeepers smoke I... 更多
I'm sorry to hear about the missing cigarettes. I just tried reaching out to your husband about the issue, but I wasn't able to leave a message due to his voicemail not being set up. Since none of our housekeepers smoke I would like to know which rooms he has stayed in throughout his weekly stays. I would like to trace that and see if it was the same housekeeper cleaning his room each time or if it was a different one. This is the first time I have ever heard a complaint from a guest about anything being stolen from a room, so I definitely would like to get to the bottom of it. I know that your husband does have roommate during his stays, so is that a possibility? Please feel free to contact me at your earliest convenience.
Hello, we will fly in two days. So my question is how it works with the bus shuttle. Do we have to call a bus or is always one in front of the airport and easy to collect?
Do you have smoking rooms?
來自 Hudsonmccraw 的回應 | 評論此物業 |
This hotel is all nonsmoking rooms. With few exceptions, almost all Marriott branded hotels worldwide are that way. If one chooses to smoke in the hotel room, they will charge a $250 cleaning fee. Most hotel chains... 更多
This hotel is all nonsmoking rooms. With few exceptions, almost all Marriott branded hotels worldwide are that way. If one chooses to smoke in the hotel room, they will charge a $250 cleaning fee. Most hotel chains besides Marriott have similar policies.