Hi there, Thank you for your review and for choosing our hotel. We are happy to hear that your stay was a memorable one! We take pride in catering to our guests' needs the best way we can and are glad to hear that we have done so during your stay! We look forward to welcoming you back soon!
Hi Tkrieg, Thank you for the review from your stay at our hotel. We will address the concerns you raised in our restaurant as it is very disappointing we have missed the mark on this occasion. We hope to welcome you back again soon. Kind regards, The Rydges Parramatta Team
Dear DATW44, Thank you for taking the time to provide feedback from your stay. We appreciate the positive feedback from your short overnight stay. In particular, you experience in our restaurant and friendly staff. I do apologise if the spa was not at a comfortable temperature. Maintenance have since rectified the issue. Kind regards, The Rydges Parramatta Team
Hi Reece44, Thank you for the great feedback from your stay. We appreciate the very positive comments from such a regular traveler such as yourself. We will pass on the feedback to the team! We hope to welcome you back again soon. Kind regards, The Rydges Parramatta Team
Good Morning Mr Miller, Thank you for your time on the phone earlier to discuss your concerns. Please again accept my apologies for the way this situation was handled by our team. As discussed, we have not had a case of theft at the hotel in my time here. This was purely due to policies and procedures not being followed by the team which will be addressed today as a priority in our front office meeting. I would be more than happy to courier the hat to you at a cost to the hotel or can leave it here for you to collect on your next stay. As a gesture of good will, I would like to offer you a $150 Food & Beverage credit to use on your next stay. Please do not hesitate to contact me directly and I would be more than happy to book in some accommodation for you. Thank you again for your understanding, Matthew Guy Rooms Division Manager