What is the age requirement to check-in at this hotel?
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來自 Johnny B 的回應 | 評論此物業 |
No clue, sorry
I had a terrible experience with this motel. We had intended to have six people stay there, three people for three nights in three different rooms and three people for two nights in three additional rooms but the experience with this manager was so bad we checked out of the three rooms after the first night (before the noon checkout time) and I personally went to the front desk to tell this woman we were checking out and had cancelled our other reservations. I now can't help but suspect she maliciously reinstated the reservations I cancelled, out of spite, because I had NINE charges show up on my credit card statement. I called Baymont (Wyndham) customer service and they said it would take a week to resolve the issue and that if I called my credit card company to dispute the charges they would no longer help. I had made reservations for $75.90 per night and should have only been charged this amount for three rooms for three nights but had NINE charges on my credit card, six charges for $75.90 and three charges for $108.90. Their customer service department never resolved the issue so I called my credit card company and disputed all of the charges. I'll never stay at a Wyndham property again as long as I live. This woman, and Wyndham need to learn the "lifetime value of a customer" concept, and they need to attend intense hospitality training.
來自 Hesham2013 的回應 | 評論此物業 |
This is very much in line with my experience there. The front desk attendant named April treats customers with contempt. In my case I asked for a room away from the elevator for noise, so she put me directly across from the... 更多
This is very much in line with my experience there. The front desk attendant named April treats customers with contempt. In my case I asked for a room away from the elevator for noise, so she put me directly across from the ice and vending machines !! She also refused to give me an account statement showing zero balance on check out. It's unfortunate that tripadvisor are not doing a better job of weeding out fake reviews. This hotel has a lot of clearly fake "excellent" reviews by user ids with only one or two reviews. If disputing through the credit card company doesn't work, take them to small claims court.
Is there a microwave and fridge in the rooms?
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來自 BBB223 的回應 | 評論此物業 |
Yes there is both a microwave and small refrigerator. Very nice rooms.