Dear Laura F, Thank you for taking the time to review your recent experience of Warren House and I would like to apologise profusely for the experience you have had with our staff members and the issues with the bedroom. We take all feedback extremely seriously and constructively and will make every effort to retrain the staff members associated with this review and will make improvements to the bedroom you stayed in. We are constantly aiming to improve the service and delivery of everything we offer so appreciate feedback such as your provided to ensure our guests receive the best we have to offer. I would like to thank you for your candid feedback regarding the service and facilities and I was pleased to read that you found the accommodation comfortable and that you enjoyed the little extra touches we provide here. We score very well on all social media review platforms and we work extremely hard with the team here to make sure that we deliver over and above the expectations of our guest. it is clear that we have failed at this last during the dinner time on your stay, and I would like to re-assure you that this is not our usual performance. Kind regards, Miguel Abellan van Kan General Manager Warren House