When doing a spa night, they say you can use spa from 2pm even though room isn't available until 3pm, will towels and dressing gown be provided from 2pm?
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來自 minxcat 的回應 | 評論此物業 |
A friend and myself did exactly that, and yes, towels and robes were provided earlier than check in time.
Hi there, was just wondering if there were DVD players in the rooms?
I am considering staying at your hotel, but am concerned at your attitude when answering negative reviews. I don't know Tony A from St Albans but your response that having got it "free" and then they complain, is unacceptable... They complained and refused to pay as the service was well below what is expected, so you saying that having not paid they have a cheek to complain, is laughable and highly unprofessional.
You need to learn form negative feedback, not criticise your guests for giving it. Trip advisor is for people who want to make decisions based on others feedback... Whilst I accept you have had some good feedback too, your attitude for me, is one to steer clear of. Good luck! I'm staying elsewhere.
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來自 lb7488 的回應 | 評論此物業 |
Lorana Edmonds - I find your response very interesting. I am not sure giving an honest opinion about an overnight stay qualifies as 'blackmailing or taking advantage of business owners and their staff.' I did not ask for... 更多
Lorana Edmonds - I find your response very interesting. I am not sure giving an honest opinion about an overnight stay qualifies as 'blackmailing or taking advantage of business owners and their staff.' I did not ask for compensation or for a free stay in my case. Jackie M, I wouldn't consider the service I received as an 'excellent deal' unfortunately.
Believe it or not, I am a genuine person who rarely moans.
I am pleased to hear that 99% of people enjoy their stay. I didn't and as such I don't think it is appropriate to be judged as a person because I chose to write a review. My review has been labelled as non genuine by Lorana. However, I can prove that I stayed and what happened with the bath. I certainly don't work for a competitor either. I simply booked in for an overnight stay with my partner because we attended a wedding next door. I left the hotel distressed. If people find that offensive or a bit of an exaggeration they are of course entitled to their opinion. I respect others views and opinions but I can't say that I'm not offended to be labelled as someone that would write a bogus review. Further disappointment unfortunately.