So the two hotels you reviewed are owned by Talash hotels and I have visited both and know they are exceptionally bad reporting this to trip advisor
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來自 Karen R 的回應 | 評論此物業 |
Hi, not sure what the question is. My personal experience at the hotel was fine, I was happy with everything., hence my review.
I gave a review for the chimney house hotel....and because it was a bad review they replied to it and asked if they could have a contact number to discuss my stay...as requested I emailed them nearly two weeks ago...I'm still waiting for them to call me!! Says a lot for customer relations wouldn't stay here again!! EVER!!
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來自 lovetoeatout58 的回應 | 評論此物業 |
I'm sorry to read that the management have not replied quickly to your complaints. As a people business they should be on the ball and take all complaints Very seriously. It's a beautiful location you wouldn't think you are... 更多
I'm sorry to read that the management have not replied quickly to your complaints. As a people business they should be on the ball and take all complaints Very seriously. It's a beautiful location you wouldn't think you are so close to the M6. I would suggests that you keep on texting or phoning until action is taken, remember bad publicity travels a lot faster than good (people love to moan about things), but once the rectification have been made,then Pass on the improvements to potential customers. It's. Like our recent visit very good evening dinner, very poor breakfast. How can the two be so different? This goes for the service brilliant at night, cant be bothered at breakfast. This all comes down to the management and their respective sections to look after. It goes without saying no customers no hotel the choice is yours. Please do not let it be the latter. Hope this post has helped.
Why does the hotel or management team not responding to the bad feedback
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來自 Jo S 的回應 | 評論此物業 |
Hi I gave a bad review for this place as it was awful they replied saying they would like to discuss my stay and could they have a contact number so I emailed them as requested.....I'm still waiting!! Says a lot doesn't it!!