Your response is factually incorrect. At no point did I meet or speak to your Hotel Manager. I did not receive a bottle of champagne. I note the dietary issues were not mentioned either. Nor the no show of the ordered newspaper.
I believed the purpose of Reviews on Trip Advisor was for the benefit of all, including the hotel management to improve the hotel for their guests. I'm happy to read refurbishment is planned and the grounds, which much of is very pleasant.
I do suggest that you obtain correct facts before responding in such a way in future. I'm sorry that this response has not endeared me to returning anymore than before.
Adam S, General Manager at Stoke Place, responded to this review, 2 days ago
Dear Mrs Wedge
Thank you for your review, and I am sorry that you did not enjoy your stay with us, despite a wonderful wedding weekend.
I fully appreciate that you encountered several issues during your visit, including the problem with hot water on one morning; as you rightly say, this was resolved as soon as possible by our maintenance team, however I do apologize for the inconvenience caused.
I am aware that my Hotel Manager introduced himself and spoke to you on several occasions over the weekend to assuage and resolve your concerns, and also left you a bottle of champagne with our compliments as a small gesture. It is therefore disappointing that you felt it necessary to leave further feedback on a public forum, as we would always rather have the opportunity to speak to our guests directly, thereby ensuring complete satisfaction prior to their departure from Stoke Place, no matter the nature of the stay. It is in this manner that we are able to act upon constructive criticism in the long term.
With regard to the refurbishment of the property, the first stage of this major project begins on 1st August taking in all public areas, and beginning with the main reception. During the refurbishment, our guests will see very little disruption to normal service and facility, however once this initial stage is completed at the end of August, it will result in a stunning new entrance, entirely restored and in keeping with the features of the 17th century Queen Anne house, complemented by open fires and some beautiful antique furniture, as well as a new destination restaurant. The re-invigoration of Stoke Place, and its Capability Brown designed grounds over the coming years is tremendously exciting, and will ensure that this historic property continues to offer a up to date, memorable, and outstanding guest experience in the time to come.
Can you tell me if you are within walking distance of any village/pubs etc?
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來自 Andy C 的回應 | 評論此物業 |
Yes, The Red Lion at Stoke Poges does excellent food. Good service too and a lot cheaper than the hotel. Turn right out of main gate and it's a short walk along the road. Pub will be on your left.
Do your rooms have hair dryers in them?
來自 IFeld0n 的回應 | 物業代表 |
Hi Gina, apologies for taking long to come back to you. Yes our rooms have hair dryers. Let us know if there is anything else we can do to help. Best regards, Ines