We recently stayed for 4days/3nights and would definitely stay here again! The front desk staff are so welcoming and helpful, breakfast is delicious and rooms are clean! Rates are so affordable and worth it!更多
The front desk staff was amazing. Hampton Inn always provides a wonderful stay but the front desk was over the top. They provided local information that was top notch and made sure our stay was great.更多
paid for the room online under the Hilton friends and family website. The staff at the facility had told me to put my name in the comment section. Showed up at Hampton inn and suites in cashiers- sapphire valley on 4-18 with the family for...更多
來自 藍寶石谷漢普頓套房飯店General Manager mlanning 的回應
Thank you for your review. I would like to apologize for any issues when you were trying to check in....更多
Awesome hotel & staff. Breakfast was spot on. Great location in the South Central Mountains of NC! Loved the area and great atmosphere at nearby restaurant and grill. Great hiking area and just a great hotel in a great location.更多
This is a great hotel if you are visiting the area. Very well kept. Staff is really friendly. We were visiting some of the local attractions and found this to be very reasonable accommodations. If you like nature and water falls, you are in luck....更多
We arrived today only to find out the pool area is being resurfaced . Trip advisors web site doesn't tell this to the clients booking from
Their web site.
They and you represented a functioning pool and jacuzzis. My wife booked here because she needs back relief. We were
Greeted by a not so concerned desk person when told the pool was closed.
She booked under the name MAITRE DE Tarragon.
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來自 mlanning 的回應 | 物業代表 |
Mr. Hayes I am truly sorry any misunderstanding/staff action due to the pool/whirlpool not being open I understand you came for a weekend to enjoy the pool/whirlpool for back relief. I know how frustrating it can be when... 更多
Mr. Hayes I am truly sorry any misunderstanding/staff action due to the pool/whirlpool not being open I understand you came for a weekend to enjoy the pool/whirlpool for back relief. I know how frustrating it can be when you found out the amenity was closed for maintenance when arriving at the hotel and not prior to booking. We did have a notice indicating that the pool area would be closed for maintenance, however it expired this weekend and we ran into a slight delay in getting the pool open. Having a working pool area has interrupted your weekend getaway. My staff member should have shown more concern when advising guests about the closure. We are in the process of ensuring that the pool/whirlpool amenity is at top condition for you and others to enjoy. I would welcome the opportunity to talk more offline. I will contact you after 9am Sunday. Again, I am truly sorry this has interrupted your weekend.
I would love to have info so I can contact you. I don't know which manager you are but tried calling and the person I spoke to had no answers. Thanks
來自 mlanning 的回應 | 物業代表 |
My Trip Advisor name is mlanning. My name is Mary Lanning. I am the General Manager of Hampton Inn & Suites-Cashiers/Sapphire Valley. I can be reached at 828-743-4545. Press 0 for the Front Desk. The receptionist will... 更多
My Trip Advisor name is mlanning. My name is Mary Lanning. I am the General Manager of Hampton Inn & Suites-Cashiers/Sapphire Valley. I can be reached at 828-743-4545. Press 0 for the Front Desk. The receptionist will connect your call to my office. I look forward to speaking with you.
is this hotel new...or is it just renovated...
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來自 atmahotelgroup 的回應 | 物業代表 |
It's been kept up to provide quality accommodations. The hotel has constant improvements ongoing.