Positive: Rooms are spacious and clean. One of the housekeeper went out of way to help me. In fact all the employees were very helpful. Location is excellent. Breakfast was adequate. Lots of choices I will stay again when in area.
Negative: Bathrooms were too...更多
Good, comfortable clean location. I have stayed here twice in the last two years.
Rooms are excellent.
The pool looks nice but I did not go in.
Location of the pool is really nice. Inside and close. Very comfortable.更多
The room was clean, staff was friendly, the whirlpool bath was great, and breakfast was good. The only thing I would change is the coffee brand, it was not the worst but definitely not the name brand coffee I love.
I was here to go to the holiday mountain and my stay was really pleasant. My kids enjoyed the amenities. Rooms are clean and spacious. Staff was helpful. I would definitely recommend this hotel to my friends and family.更多
I often come to Monticello for business purpose and always prefer to stay at this hotel. It's very close to exit and close to good restaurants. Hotel is very clean and staff is very professional. Always ready to help.更多
Sullivan County Dramatic Workshop - Rivoli Theatre
Holiday Mountain Ski Resort
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來自 goodeye2 的回應 | 評論此物業 |
Yes they have elevators.
Does this Best Western have an indoor pool??
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來自 BWMonticello 的回應 | 物業代表 |
Yes! we do have an in door pool which has been newly remodeled.
This is a question for Ms. Patel, Manager...Re: the reservation of Sept. 5, 2015 THAT YOUR HOTEL CANCELLED BUT YOU INSIST THAT I CANCELLED IT. On September 16, after still insisting that it was I who cancelled the reservation, you gave me "lip service"...and said you will call me back AFTER YOU HAVE INVESTIGATED. It is now October 7 9:12 p.m.--and I still have to receive a call from you. Pray tell..what did you find out? Still insisting that I cancelled the reservatuion? WHY WOULD WE TRAVEL AND DRIVE ALL THE WAY FROM NEW JERSEY IF WE ACTUALLY CANCELLED THE RESERVATION? Make good on standing behind BEST in BEST WESTERN...and make amends for this serious infraction of Customer Service. I demand a satisfactory reply from you as Manager.
來自 Papaleadfoot 的回應 | 評論此物業 |
FYI ONLY. I checked into (stayed at) the motel this past summer. While near the desk, I overheard a family complaining of the same situation you are complaining. They had made a reservation which was confirmed and... 更多
FYI ONLY. I checked into (stayed at) the motel this past summer. While near the desk, I overheard a family complaining of the same situation you are complaining. They had made a reservation which was confirmed and upon arrival found out their reservation had been cancelled.
I am not sure, but I think the motel sold "recently" to the family that is running it now.
Suggest you "complain" to Best Western National HQ.
"Use the side entrance if you can't park right in front"