We are thankful for this returning guest noting remarks about our efforts to improve though our hotel renovation project which is currently 80% complete. Our schedule completion should be in Mid June. As we are open during this project, the chances are now in our future guests favor in enjoying a newly renovated room during their stay. All the Best, Chris Steffens Sales Manager, Microtel - Latham Sales Manager , Days Inn - Glenmont Phone: (518) 782-9161 ext. 303 Fax: (518) 782-9162 sales@microtelalbany.com
We are highly appreciate this guest's review . Our Renovations are noticeably modern and we look forward to this and all future guests to enjoy our new look. All the Best, Chris Steffens Sales Manager, Microtel - Latham Phone: (518) 782-9161 ext. 303 Fax: (518) 782-9162 sales@microtelalbany.com
Being a pet friendly hotel for overnight or short term stays , we are delighted and work diligently with our pet owning guests to provide first floor accommodations. Since this guest booked with a third party travel agency, we were unfortunately not provided with the need for a pet friendly room so at check in time , our front desk agent did the best she could in following our hotel policy. It should also be mentioned that another hotel policy in being a non-smoking hotel , smoking in their room was not respected by this guest as they were requested to leave a day early in their two day prepaid reservation with their third party travel agency as opposed to paying our smoking in a non-smoking room fine. We respectfully look forward to working with respectful guests in the future. Chris Steffens
Most Folks travel for business or for pleasure but on the rare occasions travel is for personal or family reasons and when the guest shared their reason and need for an early check in, it became our priority for this guest to get some well needed rest. We are in the process o changing our In room welcome book with the change of our logo and will look at the concern noted..We thank the guest for sharing and offer our condolence to their lose. Respectfully, Chris Steffens
GotPhil.Inc? If you are referring our Night auditor , Phil , Thank you and We are delighted that you took advantage of one of our Double Queen bedrooms. Looking forward to your return. All the Best, Chris Steffens