La Quinta Inn & Suites Fairfield (費爾菲爾德)

我們是La Quinta酒店的精英獎勵會員，住過這國家各地的La Quinta酒店。我們連續兩個周末住進了這家酒店，這是我們迄今遇到過最差的La Quinta酒店了，不僅破舊衰敗，經營不到，而且連酒店住戶看起來都可疑。酒店早餐上的食物極少，環境骯髒，顯然，這地方沒人照顧。我們浴缸上的水龍頭也鬆了，用都不好用，還生了銹。

與這家飯店合作收集的評論

來自 La Quinta Inn & Suites FairfieldGeneral Manager LQ7701GM 的回應

1週前已回應

Hello Ambassador817122! Thank you for your feedback. Please accept our sincere apologies as it certainly seems that you did not enjoy your stay. We would like to assure you that your experience with us is not what our guests come to expect when staying with us and we are truly sorry for this. I will be sharing your comments with my department heads as your feedback will only help us improve our operation. We would also like to let you know that we do have many fantastic improvements planned for the near future and trust, that should you return, will surely enjoy them! Thanks again and we do hope to see you back with us, soon! -Morgan S.

不要住這個酒店

這個酒店管理不善，總體上令人失望。這個地方需要大量的施工和管道相關的修繕工作！！！我對這個地方的破舊程度感到震驚。比如說，我門上的安全閂的螺絲沒有擰緊，所以我無法使用安全閂！房間的地毯上有大量污漬，床單上也有。管道也有問題，水槽和浴缸經常會被水堵住。帶點來蘇爾皂化液，你會需要它的，因為房間沒有完全打掃乾淨。

與 La Quinta 合作收集的評論

來自 La Quinta Inn & Suites FairfieldGeneral Manager LQ7701GM 的回應

已於 2018年12月19日回應

Hello Traveler! Thank you for sharing your feedback. Please accept our sincere apologies as it certainly appears that you did not enjoy your stay! We rely on comments such as yours as it either lets us know that we are providing clean and comfortable accommodations paired with our AMAZING Guest Service, or in this situation, have some room for improvement! I would like to assure you that your experience here is not normal for our guests to encounter and we truly are sorry for this. Right now, we are currently undergoing renovations and do anticipate some major improvements in the near future. I will also be sharing your comments with our Housekeeping Department which will assist their goals of always improving. We do hope that you decide to give us another try? This way, we can anticipate your arrival and ensure your next stay is a memorable one! Thank you! -Morgan S.

不盡如人意

定了間3人無障礙大房間（我、丈夫還有我殘疾的弟弟），但是到的時候發現房間里沒有兩用沙發，說是酒店還沒有翻新。於是就向酒店要一張滾動式摺疊床，結果告訴我們沒有了，向他們要毯子和床單，結果告訴我們這些東西也用完了。後面两天繼續跟他們要求提供這些東西（我們住了3天），但是一直都沒有提供。

與 La Quinta 合作收集的評論

來自 La Quinta Inn & Suites FairfieldGeneral Manager LQ7701GM 的回應

已於 2018年11月27日回應

Hello Mrs. Mata! Thank you for your feedback. Please accept our sincere apologies for the inconvenience that you had experienced. I did research your reservation and see that it was booked online. We do have a room type that has the sofa bed but it may not have been available at the time of booking and we are truly sorry for this. I will also be sharing your comments with our Front Desk staff. It certainly seems that some of our staff members did not go above and beyond for you which is not normal for our guests to encounter! If you do find yourself in need of accommodations in the future, please do not hesitate to reach out to me. This way we can prepare for your arrival and ensure your next stay is a memorable one! Thank you. -Morgan S.

非常棒的小酒店

我們只在這裏住了一夜，因為我的好朋友要在附近結婚，我們想找個地方準備一下!!這裏的工作人員很好，為我們提供了我們所要求的一切!!謝謝你們！

來自 La Quinta Inn & Suites FairfieldGeneral Manager LQ7701GM 的回應

已於 2018年9月20日回應

Hello YgFugly! Thank you for your amazing feedback! We always love to hear when one of our guests had a great stay at the La Quinta Inn & Suites Fairfield New Jersey. I will also be sure to share this with our Staff. Thanks again and please come back, soon! -Morgan S,

老式酒店，但房間很好

這是一家有待翻新的老舊酒店。我們住在寵物房裡，房間很乾凈，但走廊里似乎有寵物尿的味道，實際上我不確定是走廊里的味道還是走廊盡頭房間里散發出來的味道……酒店的床很舒服，停車場也很寬敞，日光餐廳也都很棒，但浴室真的太小了。總的來說，我可能會再次入住的原因僅僅是因為這裏設有寵物房吧。

來自 La Quinta Inn & Suites FairfieldGeneral Manager LQ7701GM 的回應

已於 2018年8月28日回應

Hello Marcia! Thank you for sharing your feedback with us! We are glad that you found your accommodations clean but do apologize that you had experienced some odors in our pet section hallway. Please be assured that I have shared your comments with our Maintenance and Housekeeping Departments so they can ensure that any excessive odors are eliminated immediately. Thank you and we look forward to having you stay with us again! -Morgan S.

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