Dear lindagordon52, Thank you for taking the time to write a review about your stay with us. We would like to apologize for not living up to your expectations regarding our staff. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to all concerned departments for evaluation. In addition, we have sent you a private message to obtain more information about your stay. We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience. Sincerely, Joel A Case Manager IHGService
來自 Delta Hotels by Marriott Kalamazoo Conference CenterGuest Services Supervisor Abby W 的回應
已於 2017年4月4日 回應
Alex E. we are happy to hear about all the amenities you enjoyed during your stay with us. We truly appreciate any and all feedback from our guests and we look forward to your next visit.
來自 Delta Hotels by Marriott Kalamazoo Conference CenterGeneral Manager Randall R 的回應
已於 2016年2月2日 回應
Dear Jeanine K, Thank you for staying with us and taking the time to write a 4 star review. Thank you for commenting on the friendliness of our staff as we believe that sets us apart from all the other hotels in Kalamazoo! Staff & Management Holiday Inn Kalamazoo