來自 Hilton Chicago / Oak Brook SuitesDirector of Sales Donald H 的回應
已於 2019年7月6日 回應
Dear Trek46943296766: On behalf of our entire team, thank you for allowing Hilton Chicago/Oak Brook Suites to serve as your host during your recent visit to the area and for providing feedback via Tripadvisor. Your business is greatly appreciated as we know that you have many options for lodging in the Oak Brook area. Wow, what a great review! Never had anyone say that they wanted to take our hotel with them on the road so THANK YOU! Our allergy-free suites are definitely worth the price! All of us look forward to seeing you again on your next trip to Chicagoland! If I can be of assistance with your reservation, please do not hesitate to reach out to me at #630-516-3810.
來自 Hilton Chicago / Oak Brook SuitesDirector of Sales Donald H 的回應
已於 2019年5月12日 回應
Dear Candlegirl85: Thank you for staying with us recently at Hilton Chicago/Oak Brook Suites and for taking the time to provide a review of the hotel. We appreciate your business as we know that you have many options for lodging in the Oak Brook area. We are glad that you would recommend the hotel to others! We have a terrific team and are so glad to hear that Stephanie took great care of you during your stay. We look forward to seeing you again on your next trip to Chicagoland! If I can be of assistance with your reservation, please do not hesitate to reach out to me at #630-516-3810
來自 Hilton Chicago / Oak Brook SuitesDirector of Sales Donald H 的回應
已於 2019年4月14日 回應
Dear travelwithsandra: Thank you for staying with us recently at Hilton Chicago/Oak Brook Suites and for taking the time to provide a review of the hotel. We appreciate your business as we know that you have many options for lodging in the Oak Brook area. We have the best team in the Oak Brook area and Stephanie is just one of many of our masters of the art of hospitality! Very glad to hear that she took great care of you during your stay and earned a 100! All of us look forward to seeing you again on your next trip to Chicagoland! If I can be of assistance with your next reservation, please do not hesitate to reach out to me at #630-516-3810.
來自 Hilton Chicago / Oak Brook SuitesDirector of Sales Donald H 的回應
已於 2019年3月24日 回應
Dear arelioursa: Thank you for staying with us recently at Hilton Chicago/Oak Brook Suites and for providing a review of the hotel. We appreciate your business as we know that you have many options for lodging in the Oak Brook area. On behalf of our entire team, please accept my apology for the problem you encountered with not receiving the correct room type upon your arrival at the hotel. Furthermore, we are very sorry for the actions and behavior of our associate in handling the matter. Not good at all. We are in the hospitality business and should always handle ourselves in a courteous and professional manner. Rest assured, your feedback will be shared with our management team so that we can make certain that this type of situation does not occur again. If your travels bring you back to the Oak Brook area, would you please contact me directly at #630-516-3810 so that I can personally make your reservation and hopefully schedule a time to meet you in person. Hope to see you again in the future...
來自 Hilton Chicago / Oak Brook SuitesDirector of Sales Donald H 的回應
已於 2019年2月28日 回應
Dear Escape02068206308: Thank you for staying with us recently at Hilton Chicago/Oak Brook Suites and for providing a review of the hotel. We appreciate your business as we know that you have many options for lodging in the Oak Brook area. On behalf of our entire team, please accept my apology for the problem you encountered with the temperature of the pool area as well as the cleanliness of the dishes within the restaurant. Not good at all, especially when enjoying a special occasion such as a mother/daughter overnight. Rest assured, your feedback will be shared with our management team so that they can take corrective action in their respective areas. If your travels bring you back to the Oak Brook area for another mother/daughter overnight, please contact me directly at #630-516-3810 so that I can personally make your reservation and hopefully schedule a time to meet you in person. Hope to see you again in the future...