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Apartotel VILLA ALTA TAMARINDO (塔瑪琳多)

Calle L Cruz, Provincia de Guanacaste, 塔瑪琳多 哥斯大黎加

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McKinley T 發表了一則評論,3月3日
哥倫比亞特區華盛頓 (哥倫比亞特區)310 篇投稿55 人推薦
+1
Stayed here for 3 nights as the 2nd of 3 stays during my birthday week in Costa Rica. The WORST experience ever with management. Upon checking into the room, I immediately emailed Villa a list of issues (8 and counting) I had. Minutes later I was told I was in the wrong room. Room # 4 that I wanted was NOT the room that I was assigned by Villa. The room I was supposed to stay in #3, did not have the rustic look that I was expecting as depicted on several websites. According to staff, only room #4 had this particular decor. Room #3 also had a hideous and intolerable smell of chemicals that may have been paint or varnish recently used. It also had inoperable lights just inside the entrance room above the kitchen sink. Clearly NOT what I wanted. Later that night, after 9 pm, I received a knock at the door from staff informing me that I had to leave the room because I had not paid in advance. Using a third party website (Agoda), I received an email confirmation and showed it to staff that I had a reservation and paid using my credit card provided. After text messages I read back and forth with staff and management, I was threatened to have the police remove me from the room and the staff member terminated for not following through. I checked my credit card account, and to my surprise, my card was not charged, despite the email confirmation from Agoda, whose website, on its payments page, said "book and pay now". Within minutes, I immediately paid Villa what was owed and thought that would settle everything. The following morning, a different staff member entered my room without knocking and startled me. I had to explain the entire situation that took place just hours before as he was unfamiliar with what had taken place. I pointed out to him all that I had emailed to Villa. He also made me aware of other deficiencies in the room including the broken handle for the kitchen sink that was obvious. Through emails back and forth with Villa, we both tried to explain our positions regarding the miscommunication of the assigned room and misunderstanding of payment. Despite all of the formentioned confusion and issues with the room, I decided to just suck it up and make the best of it. Villa apologized for the confusion, but it didn't seem sincere. Villa's tone was such, I felt as if I was being attacked because I was critical of what they presented as the emailed pictures spoke for themselves. This is NOT how I expected my stay to start in Tamarindo. The final email from Villa came as super petty. They wrote, "how unfortunate to see how they left sheets stained with blood. A lot of inconsideration". I had to remind Villa, that these were the same sheets that I noted in my first email that already had a smudge of something and long blonde hair on them. The amount of blood that I may have left had to be so small, I can only imagine that it came from a small shin bruise ( I forwarded them a pic) that had not completely healed. So petty, as if they haven't seen worse sheets, but yet still in attack mode even after receiving payment in full. Other than the proximity to the beach, a quiet street, an A/C, a decent pool ( you will hear the mechanical banging of pipes, as room #4 sits directly above the pool pump room) you're better off elsewhere. At the least, confirm in advance that room #4, had the maintenance issues addressed. There are too many other options in the area to deal with these people who only seem to care about grabbing that money and but not using some of it to keep their property well maintained. It's quite obvious I WOULD NOT stay here again even if it was free. My initial email to Villa below.   Good evening. This is David Jxxxxc and I just wanted to let you know that I've just checked into unit #4. I have a few issues with the unit and I would like to have them addressed. Where are the kitchen utensils? There is no toilet paper at all. There are cobwebs hanging from the ceiling fan chain pulls. Hair in the bathroom sink. A large dead water bug in the shower Entrance door has structural damage including the door strike plate that is missing. Hair underneath the bed covers. Floor lamp switch is non working. Must be unplugged to be turned off. Are there any washcloths? I only have towels. My initial impression of this unit is NOT favorable. Thank you.
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住宿日期: 2023年11月旅程類型: 單人旅行
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
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bbetts78 發表了一則評論,2022年1月
科羅拉多州博爾德8 篇投稿3 人推薦
Staying at VILLA ALTA TAMARINDO was unbeliveablely bad. Our issues: there is no running hot water, there is no staff on site, they don't speak English, they don't provide towels, they are unresponsive
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住宿日期: 2022年1月
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房間建議: Stay elsewhere.
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Nuria CR 發表了一則評論,2021年7月
43 篇投稿8 人推薦
Buena opción para alojarse en Tamarindo. Cuenta con piscina y ducha, lo que se agradece al volver de la playa. Las habitaciones tienen aire acondicionado y varios utensilios de cocina. Cada habitación tiene su terraza con mesa y sillas. ..
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住宿日期: 2021年7月旅程類型: 浪漫雙人遊
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塔瑪琳多區域中有更多可以選擇的地點。
價位
NT$2,335 - NT$3,376 (根據標準客房的平均房價)
地點
哥斯大黎加瓜納卡斯特省塔瑪琳多
平均每晚的價格是由我們的合作夥伴提供,且可能不含任何稅金和服務費。 顯示的稅金及費用皆僅為約略金額。 如需更多詳細資料,請參閱我們合作夥伴的網站。
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Apartotel VILLA ALTA TAMARINDO (塔瑪琳多) - 0 則旅客評論和比價

Apartotel VILLA ALTA TAMARINDO 常見問題
Apartotel VILLA ALTA TAMARINDO 附近有哪些熱門景點?
鄰近景點包括Papaya Con Leche (0.4 英里)、Tama Market (0.3 英里) 和Sharky's (0.4 英里)。
Apartotel VILLA ALTA TAMARINDO 附近的幾間餐廳有哪些?
交通位置便利的餐廳包括 La Oveja Surf House、Falafel Bar Tamarindo 和 Green Papaya Taco Bar。