Saffron - authentic Indian fine dining at Jaipur Marriott
Jaipur Baking Company
Alice Garg National Seashells Museum
World Trade Park Pvt. Ltd
I will be travelling soon and am booked into this hotel for a couple of nights. I am a diabetic and want to know if there is a refrigerator in the room for my meds
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來自 Chandresh K 的回應 | 評論此物業 |
Yes there is a mini fridge in the room
We want the space for the party. Get together of students about 50 adults or more. Party will be held in July. You have arrangement of banquet & DJ all.
what is the basic cost for the same ?
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來自 ClarksGroup 的回應 | 物業代表 |
Dear Mr Rajeev,
As per your requirement, we do have arrangements for the banquet party and DJ. Please contact Mr. Baldev Thakur (DGM Banquets) Mb No. 9351555612 for the further information.
Very bad experience with clarks amer.
I had informed them in advance when I would be reaching. No tika welcome, no cookies, no information by the staff at reception about what all is there. The check in was not welcoming.
The room was not ready as the minibar empty and the bathroom was dirty. The bath tub had no stopper, no jet in the loo, though should have taken the hint from the mug on the edge of the bath tub. The dryer was not working and moisturiser almost empty. There was a smell in the loo and I requested at the reception to change the room. After no response from them for an hour. I decided go to the reception and not call them as they obviously think phones are there for show.
Finally my room was changed.
At the time of check out they actually made me feel like a thief. Instead of checking the room discreetly like all the hotels do or to ask me to be seated while they complete the check out formalities, wink wink, they asked me have you taken something from the minibar. I replied no my lord. He said wait here and called someone, with me standing right infront of him and said check if everything is in the room. Imagine the embarrassment. They did not offer the courtesy to help me with the bags till gate and when I asked for it firstly they ignored and then when I requested again did they send someone who was doing it so half heartedly I asked him not to do such a big favour on humanity and helped my self by picking both the bags.
The food was good. That is all I enjoyed.
I have few questions.
Was it because I was a polite customer, because guest surely I was not, that I was treated this way. If I had made a scene at first go at not being welcomed and room being dirty and would have been screaming at the top of my lungs to get the room changed, they would have done it quickly. Is it that customers are treated better when they are angry and not when they are good.
Was my mistake in booking through make my trip. Is there different treatment for guests from direct and indirect sources.
Should make my trip have checked in with me if the services are up to date. Have I got everything that I paid for if not over and above.
Advice for make my trip. If you are not just some mediator then there should be coordination from your side to check during the stay, not after it, if your customer is being treated like guest by the hotel. You should provide some small gift, be it just a card for the customer when they arrive. It will help you provide the connection. If you are just a mediator, kindly ignore the advice.