As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your disappointment with the quality of food served in the Executive Lounge. We take great pride in serving our guests and I am sorry we fell short of meeting your expectations. Rest assured your feedback has been shared with the appropriate hotel team. It was a pleasure having you as our guest and we hope you will consider JW Marriott on your next visit to Austin so that we can better deliver upon the guest experience you deserve. Sincerely, Scott Blalock, GM (512) 474-4777
We are happy to hear your stay exceeded your expectations. It was certainly a pleasure having you as our guests. It is our hope you will come back and stay at the JW Marriott when your travels bring you back to the downtown Austin area. Sincerely, Scott Blalock, GM
Thank you for choosing the JW Marriott Austin for your hotel needs. We are happy to hear that you had a wonderful stay and that you found the hotel to be clean and the service to be excellent. I am sorry you were disappointed about not having a refrigerator in your room. As surprising as it may seem, it is not a JW Brand Standard to have one located in each room. We understand that our guests enjoy the convenience and for that reason we have purchased several that our "At Your Service" team would be happy to deliver upon request. Again, thank you for staying at the JW Marriott. It was our pleasure being your host and we look forward to being of service in the future. Sincerely, Scott Blalock, GM
Thank you for the 5-Star review. I’m delighted we were able to exceed your expectations and that you found the service and food to be great. It was a pleasure being your host, and we hope you will continue to choose the JW Marriott as your hotel of choice for downtown Austin. Sincerely, Scott Blalock, GM
JW Marriott believes the arrival process is very important for making the first impression and I’m happy to hear your check-in experience exceeded your expectations. Our team takes great pride in serving our guests and be assured your kind feedback will be passed on. We enjoyed having you as our guest and look forward to welcoming you back on your next trip to Austin. Sincerely, Scott Blalock, GM