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Mercure Kuala Lumpur Shaw Parade (吉隆坡)

451 則評論
排名第 34 (共 398 家) 的吉隆坡飯店
旅客 (721)
客房與套房 (223)
影片
優等證書

關於

地點
清潔與衛生
服務
划算度
優等證書
物業設施
游泳池
客房服務
餐廳
酒吧/Lounge吧
免費高速上網 (WiFi)
含早餐
有健身房的健身中心
乾洗服務
公用無線網路
室外游泳池
接駁車服務
提供上網服務的商務中心
提供早餐
會議室
會議設施
機場接送
殘障通行設施
洗衣服務
禁菸飯店
精通多國語言服務人員
門房服務
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客房特色
套房
家庭房
禁菸房
空調設施
不可不知
飯店風格
物有所值
中價位
飯店星級
451 則評論
765 張照片
47 個問與答
0 客房秘訣
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這家位於吉隆坡的時尚的美居酒店,基礎設施完善,諸如房間乾淨,床鋪柔軟,接待周到等,更有屋頂泳池、位置優越(靠近主商業區)、員工友善等優勢。我們經過一番研究,提前幾個月訂了酒店,價格很理想——我們沒在酒店就餐,不過他們午餐有特價,且歡樂時光(酒店免費供應飲品小吃)的時段也很長。泳池區域非常棒,有足夠的躺椅,還配備健身房。無線網絡速度夠快。我們非常享受在這家美居酒店度過的時光(比歐洲酒店的質量可高多了)。推薦。
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來自 Mercure Kuala Lumpur Shaw ParadeGeneral Manager MercureKualaLumpur 的回應
3 週前評論 已回應
Dear Neilhassall, We very much appreciate your awesome and detailed comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager
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很棒的酒店,提供很多設施。自助早餐非常好,選擇很多。房間舒適,床也很舒服。保安非常友好,又樂於助人。但是泳池和健身房太小了,不像我去過的其它酒店。酒店周圍的建築太舊了,又臟又單調,而且周邊有很多施工,導致交通和步行很混亂,這是唯一讓人失望的地方。除此之外,它靠近賈蘭阿洛爾、阿拉伯人街等地,實際還是安靜的。如果您喜歡步行,不會介意走15分鐘的路程。
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來自 Mercure Kuala Lumpur Shaw ParadeGeneral Manager MercureKualaLumpur 的回應
4 週前評論 已回應
Dear Dinaxoxo, We very much appreciate your detailed and kind comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback and am happy to hear that you appreciated the breakfast spread the Chefs prepared. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager
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我在這裏住了幾天。床單和毛巾很舊。我還丟了些錢。10天后我向接待處反映問題,但沒有人回複電子郵件給我。等到現在我很生氣了。這是我住過最糟的酒店。
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來自 Mercure Kuala Lumpur Shaw ParadeGeneral Manager MercureKualaLumpur 的回應
已於 2018年12月30日 回應
Dear 987camNg, Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Lastly, if you still have not received an email from our Chief Security Officer ( your email address was from registration details ), kindly advise us of your email and send to H9279-GM1@Accor.com Sincerely, Cindy Yeoh General Manager.
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我和妻子住了一夜。房間很乾凈,風景也很好。工作人員非常樂於助人和友好,尤其是Keith和16樓的家政人員。時代廣場購物中心離酒店步行5分鐘。酒店提供免費班車到唐人街和巴比倫購物中心。我絕對推薦這家酒店。
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來自 Mercure Kuala Lumpur Shaw ParadeGeneral Manager MercureKualaLumpur 的回應
已於 2018年12月9日 回應
Dear Tharmasingam, We very much appreciate yours and your wife's comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially Keith, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager
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一次坐飛機的旅行途中(中途停留一晚)在此入住,酒店乾淨舒適。工作人員非常不錯。遊泳池很可愛。酒店的位置還可以,但似乎總是打不到出租車。 我的喚醒電話沒有及時響,但是還好我已經設置了其他鬧鐘,所以一切都不錯。
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來自 Mercure Kuala Lumpur Shaw ParadeGeneral Manager MercureKualaLumpur 的回應
已於 2018年12月2日 回應
Dear Jamwie, We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking into installing a "Taxi" light post outside the hotel and as for the wake-up call, it was very unfortunate that we have computer hardware failure when the PC could not auto reboot, we have since changed the hardware and add alerts prompters at Front Desk PCs to react if and when it fails in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager
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所有照片旅客客房與套房餐飲游泳池與海灘家庭與遊樂區商務中心與會議室
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12345645
Is there free wifi in the rooms?
Yes there is free unlimited wifi (unlike some places which sets a limit of 2 hrs per login) for unlimited users. The concierge or counter will provide you with the details in your room keycards together with breakfast information upon checking in. So far I had only needed to reset the account once as it was valid for 3 days.
1 次推薦
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Hello.. parking is within the hotel building itself. Shared with the mall.. fees is RM10 per 24hrs..
2 次推薦
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Yes, hotel guest @ RM10 overnight with multiple entries within 24 hrs.
0 次推薦
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Yes very safe
0 次推薦
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12345610
往前往下
11
價位
US$47 - US$70 (根據標準客房的平均房價)
地點
馬來西亞聯邦直轄區吉隆坡
房間數
213
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