Dear Trail599499, Thank you for taking the time to write about your experience with us on TripAdvisor. We are glad to read that you overall felt comfortable during your stay and would like to thank you for pointing out our friendly and helpful staff. Solana team do their utmost in extending friendly service to our valued guests and we are pleased that you experienced it! We will definitely share your appreciation with the team in order to motivate them to continue to blow away our customers. We look forward to having you again at Solana Beach for another amazing experience. With best regards Josiane Jeanmore (jjeanmore@southerncrosshotels.mu)
Dear ZAN010101010, Thank you for choosing to stay with us and also for your kind review. We are happy to hear that we were able to deliver an unforgettable experience during your stay at Solana Beach and we hope to welcome you back real soon. With kind regards Josiane Jeanmore Customer Service Manager (jjeanmore@southerncrosshotels.mu)
Dear GeorgeGeorgeCampbell, Thank you for having chosen Solana Beach and also for taking the time to share your unfortunate experience following your stay with us through TripAdvisor. It is always very valuable for us to understand our guest's experiences, so that we can continue to review our service standards. It is of course with great concern that we have learnt we failed to meet your expectations this time. We have shared your comments with the management team who are very eager to analyse and work on the shortfalls in order to restore your trust in our services. Thank you again for taking the time to write your review and we sincerely look forward to another opportunity of welcoming you back in our resort. With best regards, Josiane Jeanmore Customer Service Manager (jjeanmore@southerncrosshotels.mu)
Dear louisebF4124IJ, Thank you for having chosen Solana Beach for your holidays and for taking the time to share your fabulous experience following your recent stay among us. We are really pleased to read that our facilities have fully lived up to your expectations. Your feedback is very important to us as we aim to deliver excellent customer service and it has been shared with all Solana team who are more than happy to welcome you again in a near future. With kind regards, Josiane Jeanmore Customer Service Manager (jjeanmore@southerncrosshotels.mu)