Dear Go67100653664, we appreciate your feedback and apologize for any inconvenience you experienced. We strive to maintain a clean and comfortable environment for our guests. Your concerns will be addressed promptly to ensure a better experience in the future. We value your input and will work diligently to improve our facilities. On a positive note, we're glad you enjoyed the natural surroundings. Please give us another opportunity to exceed your expectations on your next visit. Thank you for bringing this to our attention. If you’re open to discussing this further, please contact us at group-marcom@nexusresort.com or WhatsApp us at +601129870394. Many thanks and have a great day!
Dear Anna15994213165, thank you so much for your kind words! We are thrilled that you've enjoyed your stay with us here at Nexus Resort & Spa Karambunai. We greatly appreciate the time you have taken to provide us with this valuable feedback. Our goal is always to exceed your expectations! If there’s anything we can assist with your next visit, please don’t hesitate to let us know. We hope to see you soon!
Dear afroditi18 Thank you for taking the time to review our property on TripAdvisor and we are happy to note that you and your kids had an enjoyable stay with us. We would like to take this opportunity to inform that the resorts is undergoing renovation and refurbishments in stages especially our rooms and being such a huge property and our high occupancy rate, completing the task does take a longer time than the usual. Once again,thank you for sharing your comments and it has indeed been our pleasure.to have you at Nexus Resort & Spa Karambunai. We look forward to welcoming you back to our resort again on your next holiday. Best regards The Management
Dear JonoPDavidson Thank you for leaving us with a wonderful review. We are delighted to note that you had a wonderful stay with us. We are grateful for your compliments on our team of service associates who rendered professional and excellent services especially. Racquel (Olives), Bobby (Kingfisher) and Jessyca, Mazlen Aidan, Aymon and Bryan at Sunset Bar. We do take extreme pride in our associates and the hospitality they have extended and provided in making your stay at Nexus Resort & Spa Karambunai a memorable one. Once again, it has indeed been our pleasure.to have you at Nexus Resort & Spa Karambunai. And we do look forward to welcoming you back again. Best regards The Management
Dear Hoyoung K We thank you for taking the time to review our property. We are sorry to hear that we did not meet your expectations and we have taken note of your comments. The relevant heads of department have been tasked to ensure that issues raised are looked into immediately for improvement purposes. On another note, we thank you for your compliments on our team of service personnel who rendered professional and excellent services. Your comments have been shared with them. With that note, we would like to thank you for choosing Nexus Resort & Spa Karambunai and we do hope that we will be given an opportunity to be of service to you again. Best Regards The Management
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