Thank you for your stay at Hakone Gora Karaku. We are truly sorry to hear that your recent stay did not meet your expectations. We sincerely apologize for the issues you encountered with the spa and dinner reservations, as well as the quality of the breakfast, especially the Japanese breakfast. We understand how disappointing it can be when things don’t go as planned. Your feedback is invaluable, and we will certainly take it into consideration as we work to improve our services and facilities. We strive to provide a memorable and enjoyable experience for all our guests, and we deeply regret that we were unable to meet your expectations during this visit. We appreciate you taking the time to share your thoughts and hope that you will give us another opportunity to provide a better experience in the future. Kind regards, Accommodation Department Ngan Le
Thank you for your stay at Hakone Gora Karaku. We are truly sorry to hear that your experience with us did not meet your expectations. We understand your disappointment, especially with the dining options and breakfast, and we sincerely apologize for any inconvenience this caused. During this high foliage season, we could only accommodate guests with dinner reservation in advance and unfortunately, we could not accommodate for your dinner request this time. We always strive to provide the best possible service to our guests, and your feedback is invaluable in helping us improve. We completely understand the importance of both time and experience, and we regret that your stay did not live up to the standards you were hoping for. We hope you will give us another chance in the future to provide a better experience. Thank you for sharing your thoughts Accomodation Department Ngan Le