They do have a shuttle service available but that is only available at selected local stops, and some are only when prearranged. I don't think that they frequent Narita due to the distance and tolls. A normal bus or train service into TOKYO costs upward of ¥1,000 per person, and then there is also the train which passes nearby the hotel and also goes through Narita but it isn't as comfortable as a bus service. Taxis or an Uber costs ¥10,000+, so not sure that you is the way you want to go, judging on your original question of a shuttle service. Hope that helps, Toby

Dear 914 elena11 Thank you for your questions of Hotel New Otani Makuhari. 1. We have yukata and slippers in the room. 2. If you would like to use tennis court, you need to pay fee of sports club（JPY5,000） and tennis courts（JPY1,500～）. And you are able to rent tennis racket free of charge. We are looking foward to welcoming you. Best regards, Hotel New Otani PR Manager

Dear Westport129 Thank you for inquiry of Hotel New Otani Makuhari. The Non Smoking rooms completely separate from the smoking rooms（There is different floor). We are looking forward to welcoming you. Best regards, Hotel New Otani Makuhari PR Manager

Bathroom amenities - no problem - everything you need. Wi Fi - last time they charged a large fee for EACH connected device!