My partner and myself booked a room for the weekend of the fireworks festival. As expected, prices on all hotel rooms were raised. So, we booked Marine View Hotel at a premium price because we wanted to be near the beach and stay in a nice room for the festival. When we arrived at check in time, we were handed a key and we went to find our room. When we arrived, the room door was wide open, and it was clear that someone was 1/2 finished with cleaning the room, but the cleaning staff was nowhere to be found. We asked when the room would be cleaned, and we were told, "A long time. We will give you another room." The room we were given was basically a converted storage closet. It was clearly the room that is rented out in emergencies. We asked for a small refund for being placed in such a terrible room and the front desk staff claimed that our horrible excuse for a room cost the same amount as the one we had originally booked. Absolutely a lie. The next day we asked for a late check out as this is the VERY LEAST they could have done, and they gave us an additional 30 minutes. What a joke. The room was clean and it provided us with a place to stay, but that was it. With over 1 million people in town for the festival, there was no way we could have re-booked with a different hotel. I am disappointed and the hotel showed little integrity by not reimbursing us some small amount for our inconvenience. Very unprofessional. Shame on the hotel for treating paying guests so poorly.
