Dear Valued Guest Mr. Mohammed, Thank you for taking the time to post your feedback about your stay in Arabia Azur Resort on Tripadvisor. We regret that our services did not meet your full expectations and I would like to ascertain that your input is vitally important to us as we always want our guests’ expectations to be met and exceeded so thank you for sharing your perception of the issues which have influenced your overall impression about our resort. Your comment was discussed with concerned department heads and immediate action was taken. We do hope to have the pleasure of welcoming you back soon in Arabia Azur to change that impression. Sincerely, Maher Aboel nour- General Manager
我度假期間住在這家酒店,我真得很感謝這家酒店所提供的一切服務。特別要感謝酒店總經理Maher Abo El Nour以及前台男員工Hany。他們竭盡全力讓我住得開心,滿足了我的房間要求。我真的很喜歡我在此住得房間,房間就在瀉湖上,毗鄰大海。我真得很想念這地方,10月份時還會入住這裏。我真得覺得這裏已成為我第二個家。
Dear Valued Guest, Thank you for taking the time to share a detailed review of your recent stay with us on Tripadvisor and for the candid comment. We are delighted that you had enjoyed your Easter Holiday with us, The whole team is committed to deliver a perfect vacation experience for each single guest and this is the core of our service standard, I am sure all the hotel team enjoyed catering to your needs as much as you enjoyed your stay with us. We are looking forward to welcoming you back in October at your Second home, Arabia Azur Resort. Best Regards. Maher Aboelnour – General Manager.
Dear valued Guest Mr. Meena, Thank you for choosing Arabia Azur Resort and for taking the time to write a detailed review about your recent stay with us on Tripadvisor. We are delighted that our services had met your full expectations and for giving our resort a perfect rating, I am so glad to hear your very positive feedback on all hotel aspects, particularly the hotel team. I am sure that the whole team had enjoyed catering your needs as much as you had enjoyed your stay with us. It will be a great pleasure to welcoming you back soon in Arabia Azur Resort. Best Regards. Maher Aboelnour – General Manager.