Dear guest, Thank you for your review on TripAdvisor. It makes us happy to know how satisfied you were during your recent stay. Your appreciation to the team, especially Mohamed Adel means a lot to us. We will forward it to him. We look forward to welcoming you back. Regards Can Ali Selik Director of Operations
Dear Clarkelz, Greetings from Ramses Hilton, Thank you very much for choosing to stay at the Ramses Hilton and for taking the time to write your review to us. We are glad to know of your satisfaction during your stay with us. We will convey your comment the team members. Please note that all the points mentioned in your comment are discussed with the concerned managers in order to take the necessary action. Above all, please accept our sincere apology. We look forward to welcoming you back to Ramses Hilton. With Kind Regards, Rania Morcoss Executive Secretary ramses@hilton.com
Dear Tim23277, Thank you very much for choosing to stay at the Ramses Hilton and for taking the time to write your review to us. We are glad to know of your satisfaction during your stay with us. We will convey your comment the team members, We look forward to welcoming you back to Ramses Hilton. With Kind Regards, Rania Morcoss Executive Secretary ramses@hilton.com
Dear Bader, Thank you very much for choosing to stay at the Ramses Hilton and for taking the time to write your review to us. Please accept our sincere apology if your stay this time was not up to your expectation. Our aim is to ensure guest satisfaction and quality delivery. We have checked our records regarding the details of your reservation and noticed that one of our bellman team helped you with some luggage. Please provide us more details (on the email address mentioned below) to make sure that he has delivered all the luggage of you and your room companion. We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back. Kind Regards, Rania Morcoss Executive Secretary ramses@hilton.com
Dear Joann s, Thank you very much for choosing to stay at the Ramses Hilton and for taking the time to write your review to us. We are glad to know of your satisfaction during your stay with us. We will convey your comment the team members. We look forward to welcoming you back to Ramses Hilton. With Kind Regards, Rania Morcoss Executive Secretary ramses@hilton.com