First of all, my apology to the hotel staff, they did their best but unfortunately the overall experience was bad, very bad.
I don't know if this poor outcome was because of this time in the season with lack of tourists, but my recommendation to the hotel owners to close the gate if they offer this kind of service to their visitors, even if they are the only guests!!
After I went through most of the reviews here and got the impression of excellent hotel, I booked for 2 connected rooms for 2 nights stay with my family (2 adults and 4 children).
We arrived at noon. My first impression was: "wait.. where is everybody? I don't see any guests here". Then we got out rooms at the 5th floor, but the next room was under renovations, and I felt that may cause some noise, so I asked the reception girl to let us move to different floor. She was nice and we moved to 2nd floor.
The rooms size was ok, but that where it ends. The beds was in bad condition, no children channels in the tv, the hot water was on demand (yes! only after we called the reception we were able to get a hot bath), the babies beds was not suitable for kids sleep!! Already at midnight we decided to cancel the 2nd night and get back home early in the morning.
Then the morning has arrived. We went to restaurant floor to get some breakfast at ~8:30AM, but all of the sudden the lights was off and some staff women asks us if "you want to eat breakfast?" !!! I asked her: "are there any guests in the hotel anyway?" She replied: "only you"!! Then some guy made for us some eggs and few things!! of-course we couldn't eat anything because we already lost our appetite. Again, I don't blame the hotel staff but the owners who let these level of service happen to people who paid for it!!
Immediately after this horrible experience, we collected our things, went down to the reception, cancel the 2nd night, paid whatever we had to pay for, and got out of there. Oh, home sweet home!!