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美憬閣藍山費爾蒙特渡假村 (魯拉鎮)
Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel

2,891 則評論
排名第 1 (共 2 家) 的魯拉鎮飯店
住宿的最低價格
入住— / — / —
退房— / — / —
顧客1 間客房, 2 名成人, 0 名兒童
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旅客 (1316)
客房與套房 (293)
餐飲 (115)

關於

魯拉鎮排名第 1 (共 2 名) 的飯店
地點
清潔與衛生
服務
划算度
綠色領袖 金級
物業設施
免費停車
餐廳
有健身房的健身中心
客房服務
酒吧/Lounge吧
游泳池
免費網際網路
Spa
乾洗服務
付費無線網路
付費網際網路
兒童活動 (適合兒童/家庭)
室內游泳池
室外游泳池
宴會廳
托嬰服務
提供上網服務的商務中心
提供早餐
會議室
會議設施
桑拿
殘障通行設施
洗衣服務
溫水浴池
溫水游泳池
禁菸飯店
精通多國語言服務人員
網球場
門房服務
高爾夫球場
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客房特色
套房
家庭房
禁菸客房
不可不知
飯店風格
美麗景觀
飯店星級
2,891 則評論
1,352 張照片
18 個問與答
0 客房秘訣
旅客評等
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我和我哥哥在這酒店住了一晚,感覺很不錯,我們還得到了免費的葡萄酒和水果拼盤。我們便決定繼續住第二晚,於是我們退房后重新辦理了入住手續,但我們被告知這次就不會再給我們免費葡萄酒了,因為這個禮物只是送給初來酒店的遊客的,儘管我們解釋了我們是第二次入住,而且第二晚房費不一樣了也沒用。要知道,我可是雅高酒店高級會員,你們居然這樣對待我。
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來自 美憬閣藍山費爾蒙特渡假村General Manager FairmontResortLeura 的回應
1週前 已回應
Dear B5812 Thank you for taking the time to share your recent experience with us at the Fairmont. I am pleased you and your brother enjoyed your first night's stay with us and was very disappointed to read that a welcome amenity that is aimed at surprising and delighting our valued guests, ended up having a negative affect on your stay - please be assured this is certainly not our intention in any way as we truly value your loyalty to Accor hotels. Please accept our sincere apologies. We do hope to have the opportunity to welcome you back, at which time please ask for myself so I have the opportunity to meet with you and ensure you are well looked after throughout your stay. Kind regards Scott O'Neile General Manager
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優點:前台員工友善、非常樂於助人。這家度假酒店活動豐富,讓我9歲大的孩子一直忙着玩:酒店有加熱室內泳池、遊戲室、網球場等。我於促銷期間預定了該酒店,因為我是酒店的VIP會員,所以只需多付一美元就可以享用酒店的自助早餐。缺點:我們預定了酒店一間客房,房內有張特大床,角落裡還放了一張沙發。我們發現沙發後有一雙童襪和一個小球,我們想應該是前任客人遺留下的。我要說的是酒店清潔員工顯然忽視了房間沙發一角的衛生,很可能根本就沒打掃過。
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來自 美憬閣藍山費爾蒙特渡假村General Manager FairmontResortLeura 的回應
3 週前評論 已回應
Dear bobkur Thank you for your review and feedback following your recent stay with us. I am so pleased you enjoyed your overall stay here in the beautiful Blue Mountains and appreciated the extensive resort facilities and activities available here for all members of the family. We are only continuing to add to our facilities including a mini golf course, outdoor gymnasium and our ice skating rink! Your kind comments on our helpful reception staff have been shared with our team - thank you. I do apologise for the House Keeping oversight with your room on arrival - this is indeed a rarity and not reflective of our usual high standards and attention to detail and we appreciate the opportunity to follow up with our room attendants responsible for preparing your room. We have your details from another online site that I have responded to, thank you. Thank you for choosing to sty with us and we do hope to have the opportunity to welcome you back again soon, Kind regards Scott O'Neile General Manager
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我們在這裏住了兩晚……不幸的是(對我們來說),這是一家很受家庭歡迎的旅館,有很多吵鬧的孩子,但這不是旅館的錯。 值得慶幸的是,在一個單獨的房間里有一個成人專用的早餐區,這真是個好的主意。餐廳里的食物還可以,但我比較喜歡菜品里有一些蔬菜配菜!房間又大又乾淨。工作人員非常友好,熱情。推薦!
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來自 美憬閣藍山費爾蒙特渡假村General Manager FairmontResortLeura 的回應
3 週前評論 已回應
Dear SteveR574 Thanks for your review and recommendation - we truly appreciate it and love hearing from all of our guests. I am so pleased you enjoyed your overall stay and the stunning Blue Mountains. I have shared your comments on our friendly and welcoming staff with the great team here - thank you, it means a lot to them. I am unsure of your dates of stay, however we are in the midst right now of NSW School Holidays which is a peak travelling time for families. We have an equal share of the couples market and family market here at the resort and have just recently opened our brand new 16 treatment room Day Spa for our important couples market, are relocating our indoor gymnasium and creating an outdoor gymnasium as well to continue to add to our facilities. We thank you for choosing to stay with us and hope to welcome you both back again in the future. Kind regards Scott O'Neile General Manager
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我們為婚禮呆了兩晚。非常友好的員工為您提供了非常棒的服務。自助早餐美味可口,組織有序,分量充足。孩子們能做的事情太多了,包括坐火車,騎小馬,還有活動室和兩個遊泳池。我覺得還有一個溜冰場正在建設中。
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來自 美憬閣藍山費爾蒙特渡假村General Manager FairmontResortLeura 的回應
已於 2019年4月7日 回應
Dear meaganl78 Thank you for your review following your recent stay with us to attend a wedding - what a lovely occasion to celebrate! I am pleased you loved your stay and the extensive facilities available to suit all of guests right here at the resort. You are correct we are working on an ice skating rink at the moment - due to be complete in a couple of years. Thank you for choosing to stay with us and we look forward to seeing you back again in the future. Kind regards Scott O'Neile General Manager
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我們在過去的六年裡住在這家費爾蒙特酒店很多次了,現在這裏就像是我們的第二個家一樣。這裏的員工總是很熱情,這裡有溫暖的火爐,寬敞的房間里有舒適的床,食物也總是很好。還有價格合適的禮品店,總是能贏得很多的顧客!
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與 Accorhotels.com 合作收集的評論
來自 美憬閣藍山費爾蒙特渡假村General Manager FairmontResortLeura 的回應
已於 2019年4月1日 回應
Dear Diane C What a lovely review, thank you for taking the time to provide feedback and thank you for your continued loyalty to the resort, we absolutely love that we have become your home away from home and have shared your kind comments with our fabulous onsite team here, thank you! We look forward to continue to welcome you back in future, Kind regards Scott O'Neile General Manager
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往前
價位
US$121 - US$219 (根據標準客房的平均房價)
又稱為
fairmont hotel leurafairmont hotel yorkfairmont leuraleura fairmont
過去稱為
Peppers Fairmont
地點
澳洲新南威爾斯州藍山魯拉鎮
房間數
224
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