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馬蒂爾達汽車旅館 (達博)
Matilda Motor Inn

393 則評論
排名第 7 (共 31 家) 的達博飯店
旅客 (66)
客房與套房 (28)
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231 Darling St, 達博新南威爾斯州 澳洲
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多寶機場5 公里
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393 則評論
126 張照片
1問與答
0 客房秘訣
旅客評等
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這些評論是機器翻譯,原文為英文。 是否顯示機器翻譯?
可悲的是,經過冷遇,男主人的反應將永遠不會再次存在。顯然,新主人缺乏任何個人或解決問題的能力,希望以前的老闆還是她嗎?我一直待在這里工作,但現在是時候繼續前進了
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來自 馬蒂爾達汽車旅館Manager Jan and Graham S 的回應
已於 2018年10月18日 回應
You fail to mention the reason behind your complaint but after investigating further we have identified you. You abused various customers staying at the motel because they were smoking on the verandah near their rooms (clearly where the ashtrays are placed) then proceeded to come into the office, slamming both hands on the counter demanding we do something about it and verbally abusing both of us. We did however ask the several men concerned if they would mind smoking over near the pool which they did without any concerns. Had you simply come to see us in the 1st place it could have been dealt with immediately without you having to get involved.
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我帶了一組35人到Matilda,我們的主人很棒,食物很棒,房間很乾淨,工作人員非常樂於助人。 1月和格雷厄姆為我們的昨晚組織了一個美好的夜晚,這是美妙的,1月份為我們提供了一些早茶,讓我們回到悉尼。我肯定會再次回來,如果你們所有人都很高興這是一個獎金。謝謝你1月和格雷厄姆
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來自 馬蒂爾達汽車旅館Manager Jan and Graham S 的回應
已於 2018年10月15日 回應
Thankyou all for the wonderful week we had with you and thankyou Sam for taking the time to review us and our motel. We hope that you will return again soon and also have Christmas in Winter celebrations with us next year.
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我經常住在瑪蒂爾達,因為我喜歡在達博工作時非常超值的經濟型客房,而且當我和家人一起旅行時,還有更大的自給自足的小屋。餐廳質量上乘,價值又高。 我通常不會在Matilda這樣的汽車旅館住宿,我經常住在這裡,但我覺得這次我需要。 Matilda最近轉手,新經理很棒:善良,細心和解決問題。我可以看到他們最近得到了一些不那麼好的評論 - 當紳士與1月經理討論時,我實際上正在接待。 1月份很好地處理了投訴。他只是非常不合理 - 認為以前的經理過去常常提供免費升級和免費早餐。如果他沒有得到他的免費贈品,他就會以糟糕的評論威脅她。形式不好! !
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來自 馬蒂爾達汽車旅館Manager Jan and Graham S 的回應
已於 2018年10月15日 回應
Thankyou Sarah for taking the time to review us and Matilda Motor Inn. It is much appreciated that you took the time to vent your thoughts and clarify a situation that arose from no where. We do our utmost to accommodate everyone's needs and hope that at the end of the day we have pleased everyone and they will return. We look forward to the next time you visit Matilda Motor Inn and we thank you for your continued support.
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我們是一個由2名成人,一名6歲男孩和一名1歲嬰兒組成的家庭,前往達博動物園。我預訂了一間帶一張特大號床和一張沙發床的小屋,通過酒店為3位成人做廣告。 COM。它不包含早餐或其他丁,既不包含任何旅遊活動,也只包含房間。 但是當我們到達時,接待處聲稱我在預訂時只放了兩個人,我們無法入住,因為我們還有2個人(即使他們是1個小孩和1個孩子),沒有其他房間適合我們因為我們已在網上預付費,也無法退款! 最後,接待讓我們留下來,但收取額外20美元,並沒有給收據,並告訴其他工作人員,我們不誠實,預訂了2個房間,並試圖留4人!
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來自 馬蒂爾達汽車旅館Manager Jan and Graham S 的回應
已於 2018年10月7日 回應
Thankyou for your review. When you arrived you handed me paperwork for an executive king room for 2 people. I noticed in your car parked outside reception 2 children, not mentioned in the booking from Expedia. Your accommodation had been prepaid to expedia for the 2 adults and I requested that you pay $20 for the 6 year old child. I did not charge you for the infant, only the 6 year old. The price of the room is quoted at whatever price you paid and adds on the additional costs when extra people are added. I offered you a receipt for the $20 but you declined. All of our rooms quote a base price usually for 2 people (there are some exceptions for our larger rooms where they may quote a price for 3 or 4 people etc) then when you add extra people to your booking it calculates the extra charges. As the weekend was extremely busy and there was no other room option available, you had to stay in the room that was booked and the 6 year old child would have slept on the sofa bed in the room. At no time did I say that you could not stay nor did I mention to any other staff about the circumstances of why I charged you $20 extra. There is only my husband & I here on weekends - no other reception staff. All of our rooms are sold as ROOM ONLY - they do not include meals of any sort. We do however give you free parking& free wifi.
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在我們南下的路上停留一晚。位置優越的汽車旅館,良好的設施和餐廳,但也步行到其他地方吃飯。這個房間是行政雙人房,設施齊全,舒適安靜。友好的工作人員,方便入住/退房。一個非常好的汽車旅館。強烈推薦
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來自 馬蒂爾達汽車旅館Manager Jan and Graham S 的回應
已於 2018年10月6日 回應
Thankyou very much for taking the time to review our motel and facilities and we are glad you enjoyed your time here with us and look forward to seeing you again sometime soon.
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往前
相簿類別
所有照片旅客客房與套房餐飲游泳池與海灘
Budget room
往前往下
123456
Is last minute, same day booking simple.
Hi Lee, firstly sorry we seem to have missed this email from TripAdvisor. Booking on line is quite simple for any venue and most sites have comparison rates you can look at , you will need a credit card to secure a booking. However even when you pick a site to stay at, if you can contact the motel directly you "may" get it cheaper as most venues may take off the booking site commission. Sorry again for the late response and hope we caused you no inconvenience. Travel safe, regards Murray
0 次推薦
往前往下
11
價位
US$80 - US$157 (根據標準客房的平均房價)
地點
澳洲新南威爾斯州達博
房間數
52
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