Dear Roving19428523868, Thank you for your time sharing the experience of your recent stay at Hilton Surfers Paradise. I am thrilled to read that your stay was fantastic all around! Your valuable feedback is what drives us to continue to deliver exceptional services to all guests! Thank you again for the lovely comment Roving19428523868, we look forward to welcoming you back again at Hilton Surfers Paradise in the near future! Sincerely, Fiona Pryde General Manager Hilton Surfers Paradise
Dear yaninloved, Thank you very much for sharing the experience of your recent stay at Hilton Surfers Paradise. Myself and the team were pleased to read the glowing feedback and glad we were able to make your stay so memorable! I was glad to see that you were able to experience so many of the facilities at the hotel during your stay. Thank you again yaninloved for the wonderful feedback, we look forward to welcoming you back to Hilton Surfers Paradise in the near future! Sincerely, Fiona Pryde General Manager Hilton Surfers Paradise
Dear Bernice D, Thank you very much for sharing the experience of your recent stay at Hilton Surfers Paradise. Myself and the team were glad to read your feedback. I was pleased to see that in general you stay met your expectations and that you were able to experience so many of the facilities at the hotel during your stay. Thank you again Bernice D for the feedback, we look forward to welcoming you back to Hilton Surfers Paradise in the near future! Sincerely, Fiona Pryde, General Manager Hilton Surfers Paradise
Dear Voyager14761736857, Thank you very much for sharing the experience of your stay at Hilton Surfers Paradise. I am sorry to hear about the shortfalls of your stay. I would also like to apologise for the inconvenience with regards to the air conditioning vent and subsequent change in rooms. I have shared your comments directly with our Management team to ensure appropriate follow up with the entire team. Thank you again Voyager14761736857, we hope to welcome you back to Hilton Surfers Paradise again in the near future. Sincerely, Fiona Pryde General Manager Hilton Surfers Paradise
In the room where we stayed, the noise into the early hours of the morning was certainly an issue. The nightclub continued until about 3 am. Maybe, they can give you a room away from that side. Good luck!
Hello, we stayed 7 to 11 April and strongly recommend you change hotels. We were in the 22nd floor the fastest time for the elevator was 12 mins and longest time 45 mins.the hotel is full of inebriated people, that share the elevator with you. We checked out early and stayed somewhere else due to the poor facilities and management by the Hilton.
