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希爾頓酒店(雪梨)
Hilton Sydney

5,175 則評論
排名第 56 (共 194 家) 的雪梨飯店
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旅客 (1739)
客房與套房 (819)
餐飲 (133)
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清潔與衛生
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優等證書
綠色領袖 銅級
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游泳池
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Spa
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室內游泳池
宴會廳
提供早餐
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精通多國語言服務人員
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客房內冰箱
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不可不知
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位置

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周圍地區
中心商業區
悉尼中心商業區每天都是一片充滿活力的繁忙景象。商業精英匆忙出入高樓大廈和酒吧。高端購物者光顧 QVB 大街等,而美食愛好者則紛紛前往明星廚師的餐廳。要想領略文化氣息,你可以到 NSW 藝術館,或者去悉尼博物館體驗一番。如若想逃離忙碌,則可前往悉尼植物園重新感受大自然,或者到 High Park 野餐。無論你有什麼興趣,一定要去查查悉尼全年城市活動日曆,從一月的悉尼藝術節到十月 Hyde 公園美食月,總有適合你的活動。
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5,173 則評論
1,826 張照片
38 個問與答
0 客房秘訣
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入住當天前台找不到我已經預付的一間入住6晚到房間,因此我在酒店前台又現定了第一晚住宿。第二天第三方平台告知是酒店預訂部沒有及時更新訂單信息導致,只要再到前台更新房卡即可。 再次來到前台,沒想到系統還是找不到我訂的房間,這時把經理叫來,經理一出來的態度就不是非常好,即便我出示過confirmation Number和voucher后還是說查不到訂單。 最終即便發現是因為酒店預訂部沒有及時更新導致的問題,至此經理不但沒有做任何道歉,還全程態度極差,像問題是我造成的一樣。 另外:房間內部空間非常緊湊,我的房間連吹風機都忘放了,隔音效果也差強人意。
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來自 希爾頓酒店(雪梨)Guest Relations Manager Marek K 的回應
4 週前評論 已回應
Dear lenlenzhu, Thank you for taking the time to share your feedback on your recent experience at Hilton Sydney. Please accept my sincere apologies for the shortfalls in service that you received when trying to rectify your reservation. Rest assured this incident had been made aware of by our Reservations Manager while providing all necessary training and action to prevent such repetition for our future guests’ interests. I do hope that we have the opportunity to welcome you back to the Hilton Sydney so that we can provide you a memorable stay for all of the right reasons. Kind Regards, Marek - Guest Relations Manager
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本人十分滿意入住這間酒店, 職員十分友善, 服務一流。晚餐食物水準很高。酒店位置很好及方便, 可步行至多個著名景點。如本人下次再到悉尼會再次入住這間酒店。
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與 Hilton Hotels & Resorts 合作收集的評論
來自 希爾頓酒店(雪梨)Guest Relations Manager Marek K 的回應
已於 2019年2月10日 回應
Dear Pru_ho, Thank you for your review and recommendation. We are pleased to read that you were very satisfied with all aspects of your stay and that our staff looked after you well. Thank you for making Hilton Sydney your hotel of choice and we look forward to welcoming you back soon. Kind Regards, Marek - Guest Relations Manager
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+4
早餐叫一杯拿鐵,居然被一個西裝Dylan🤵友話要額外收費只有普通咖啡同茶係在早餐。曾可幾時呢個已經變左希爾頓飯店所謂標準?個西裝友仲同我講一大堆佢道理話佢請一個人在里面冲咖啡要AUD20一個鐘。你哋的管理方法幾時變成消費者的責任,這昨天在房內沒見到瓶的水打去佢吔Magic hotline 一個男人又是同你講水要收費的,好才有個housekeeper Buthur 印尼員工反而有笑容😊同我拿咗幾枝來,所謂的五星在我來講只有一星,我就肯定不會再住呢個品牌,一肚氣。仲有看圖,塊鏡這樣都好意思被客人入住AUD300 一曰,有個boy 叫Daniel
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來自 希爾頓酒店(雪梨)Guest Relations Manager Marek K 的回應
已於 2019年1月22日 回應
Dear 787weip, Thank you for taking the time to review Hilton Sydney. Providing our guests with a positively memorable experience is so important to us, so reading that your experience didn’t meet expectations was very disappointing indeed. Our Management Team is reviewing the feedback that you provided and will address your comments with the staff concerned. Appropriate action will been taken to ensure that we are consistently delivering the five star standard we pride ourselves on. The team and I hope to have another opportunity to welcome you back on future travels. Kind Regards, Marek - Guest Relations Manager
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我們提前5個月預訂好了4人的房間,卻得知房間裏面只有3張床,所有有一個人不得不睡到地上。沒想到希爾頓酒店居然這麼糟糕!我們甚至沒法多要一張床!所以作為希爾頓酒店的會員又有什麼用呢?我想這裏和其他酒店也沒什麼不一樣的地方。我們下午五點到達時,發現房間還沒有收拾好,非常失望!不做推薦!我們準備退房,另找酒店入住!
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來自 希爾頓酒店(雪梨)Assistant Front Office Manager JessicaN3397 的回應
已於 2018年12月30日 回應
Dear Bremersoerensen, Thank you for taking the time to review your current stay at Hilton Sydney.I greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities. I am very sorry to learn of your experience, particularly the checkin and bedding issues you have mentioned. We are deeply disheartned to learn of the disappointment caused and I would like to assure you this is not the typical guest experience that we deliver. We regret that, due to the busy holliday period, your suite was not ready for your arrival and we have not been able to fulfil your additional bedding request. Rest assured our Front Office Manager has already addressed your comments to prevent any such repetition in the future for our guests’ best interest, and it has been noted on your booking to check daily if we have an additional bed available for you. We hope that you have a very Happy New Year and please do not hesitate to contact us directly should you require any further assistance. Sincerely, Jessica - Assistant Front Office Manager
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大家千萬別住這裏。雪梨希爾頓酒店旁不停歇的建築工地及其噪音讓我們住得非常不開心。我們很晚才辦理入住,清晨便被電鑽,手提鑽以及工人們的聲音吵醒。酒店有責任關閉這些建築工地,或者至少給願意預訂酒店的客人一定的折扣。最後,酒店一樣也沒有做到。這也讓我們的入住體驗變得非常糟糕。
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與 Hilton Hotels & Resorts 合作收集的評論
來自 希爾頓酒店(雪梨)Manager Samuel_C_DM 的回應
已於 2018年12月23日 回應
Dear Zac B, Thank you again for sharing your thoughts from your experience you have felt during your recent stay at our hotel. Your feedback is both welcomed and extremely valuable to us, as we strive to improve our guest’s experience with each and every stay. Firstly I would like to apologise for the lack of care and service you have felt in regards to not being informed about potential noise due to construction around the hotel. It is definitely not our intention nor does it reflect the service stand we strive to achieve at the Hilton Sydney. Unfortunately the hotel as well is not notified by the city of Sydney in regards to any construction on the metro or light rail network unless it is in regards to closure of roads which would restrict access to the hotel. I do apologise for any inconvenience and disappointment you have felt during your stay with us. Please reach out to the Duty Management team if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel and make it right. Kind Regards, Samuel Chui Duty Manager Hilton Sydney
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所有照片旅客客房與套房餐飲游泳池與海灘商務中心與會議室家庭與遊樂區
由管理階層提供的照片希爾頓酒店(雪梨)
Guest room
由管理階層提供的照片希爾頓酒店(雪梨)
Guest room
由管理階層提供的照片希爾頓酒店(雪梨)
Guest room
往前往下
123456164
Do they charge for accepting parcels for you?
No they don’t
0 次推薦
顯示所有回答
Does any one have a email address for the guest relation manager or GM ? Thanks
Does any one have a email address for the guest relation manager or GM ? Thanks
Ronald van Weezel. Just send him message via Linkedin. Good luck.
0 次推薦
I'm not sure. I can't imagine any room not being nice in this hotel
-1 次推薦
조식은 2명에 얼마인가요?
往前往下
1234568
價位
US$138 - US$371 (根據標準客房的平均房價)
又稱為
hilton sydney hotel sydneyhilton international sydneysydney hilton internationalhilton hotel sydney
地點
澳洲新南威爾斯州雪梨中心商業區
房間數
579
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