Best to call the hotel direct. They're a friendly lot and I'm sure they'll help if they can.
Fergus T "Guest Relations Manager" job title is a joke if your attitude to honest comments is to be sarcastic & nasty no wonder your grubby hotel is in the state its in.
Your comments are unhelpful unprofessional & downright rude this forum is for honest feedback not to vent your spleen about paying customers who keep you in a job however poorly you do it, you mention Fawlty towers ,well that place looked far better than yours did when we arrived
Hi, does anyone know the opening times? Planning on getting there a bit late, around 19 to 20:00pm and not sure reception will be open to give me the keys.