Thank you for your review. We are sorry that you did not enjoy your stay here at Hill Farm, and would like to take the opportunity to address the points you raise. We have a strict no smoking policy, as indicated on the signs on all the guest areas and bedrooms and when booking. In fact, you specifically requested a non smoking room in your booking comments. For the sake of our other guests if there has been smoking in the bedroom or guest areas, we feel obliged to clean the curtains and soft furnishings in order to try to remove the smell, particularly when the guest has repeatedly ignored the many signs. This is a cost which we pass on to the guest, as is stated in our terms and conditions. We apologise if we appeared rude when enforcing this, and hope that not too much of the exchange was lost in difficult translation. We clearly state that our check in time is from 4pm onwards unless by prior arrangement. We cannot guarantee that the room will be ready before then unless arranged in advance - we are a busy working farm and equestrian centre - but we would of course have been happy to arrange this had we known that you wanted to arrive so early, as we have on many previous occasions. We are also more than happy for our guests to entertain their friends in the B&B but it can be difficult to accommodate this before the stated check in time. We did our best to satisfy your wishes, supplying complimentary refreshments until we had the room ready, and are sorry if you felt that we did not come up to your expectations. We are a very small, two bedroom family run B&B, not a hotel, and while we consider this personal service one of our strengths, we cannot unfortunately always offer hotel levels of service outside of the hours paid for by our guests. With thanks Graeme and Laura With apologies for grammar - this is a google translation of our response to the above review: 感谢您对您的评论。 我们很抱歉,你不喜欢这里山农场您的住宿,并想借此机会向你提出的观点。 我们有严格的禁止吸烟的政策,对所有来宾区和卧室,在预订时的招牌所示。事实上,你专门请在预订评论非吸烟房间。对于我们的其他客人着想,如果有已经在卧室或客领域内吸烟,我们觉得有必要清洗窗帘和软装饰,以尽量去除异味,特别是当客人一再忽略了许多迹象。这是我们传递给guest虚拟机的成本,因为在我们的条款和条件说明。我们深表歉意,如果我们执行这一时出现粗鲁,希望没有太多的交流是在困难的翻译中丢失。 我们清楚地表明我们的时候检查是下午4点起,除非事先安排。我们不能保证房间将准备在那之前,除非事先安排 - 我们是一个繁忙的工作农场和马术中心 - 但我们当然会一直乐意为您安排这有我们知道你想提前到达,因为我们有在以前多次。 我们也更乐意为我们的客人招待他们在B&B的朋友,但可能很难在时间上规定的检查之前,以适应这一点。我们尽了全力,满足你的愿望,直到我们有房间准备好提供免费茶点,和对不起,如果你觉得我们不是来达到你的期望。我们是一个非常小的,两间卧室的家庭经营的B&B,不是酒店,虽然我们认为这是个性化服务的优势之一,我们不能不幸总是提供,恕不提前通知我们的客人支付的时间以外的酒店的服务水平。 与感谢 格雷姆和Laura 感谢您对您的评论。 我们很抱歉,你不喜欢这里山农场您的住宿,并想借此机会向你提出的观点。 我们有严格的禁止吸烟的政策,对所有来宾区和卧室,在预订时的招牌所示。事实上,你专门请在预订评论非吸烟房间。对于我们的其他客人着想,如果有已经在卧室或客领域内吸烟,我们觉得有必要清洗窗帘和软装饰,以尽量去除异味,特别是当客人一再忽略了许多迹象。这是我们传递给guest虚拟机的成本,因为在我们的条款和条件说明。我们深表歉意,如果我们执行这一时出现粗鲁,希望没有太多的交流是在困难的翻译中丢失。 我们清楚地表明我们的时候检查是下午4点起,除非事先安排。我们不能保证房间将准备在那之前,除非事先安排 - 我们是一个繁忙的工作农场和马术中心 - 但我们当然会一直乐意为您安排这有我们知道你想提前到达,因为我们有在以前多次。 我们也更乐意为我们的客人招待他们在B&B的朋友,但可能很难在时间上规定的检查之前,以适应这一点。我们尽了全力,满足你的愿望,直到我们有房间准备好提供免费茶点,和对不起,如果你觉得我们不是来达到你的期望。我们是一个非常小的,两间卧室的家庭经营的B&B,不是酒店,虽然我们认为这是个性化服务的优势之一,我们不能不幸总是提供,恕不提前通知我们的客人支付的时间以外的酒店的服务水平。 与感谢 Graeme and Laura, owners, Hill Farm B&B Gǎnxiè nín duì nín de pínglùn. Wǒmen hěn bàoqiàn, nǐ bù xǐhuān zhèlǐ shān nóngchǎng nín de zhùsù, bìng xiǎng jiè cǐ jīhuì xiàng nǐ tíchū de guāndiǎn. Wǒmen yǒu yángé de jìnzhǐ xīyān de zhèngcè, duì suǒyǒu láibīn qū hé wòshì, zài yùdìng shí de zhāopái suǒ shì. Shìshí shàng, nǐ zhuānmén qǐng zài yùdìng pínglùn fēi xīyān fángjiān. Duìyú wǒmen de qítā kèrén zhuóxiǎng, rúguǒ yǒu yǐjīng zài wòshì huò kè lǐngyù nèi xīyān, wǒmen juédé yǒu bìyào qīngxǐ chuānglián hé ruǎn zhuāngshì, yǐ jǐnliàng qùchú yìwèi, tèbié shì dāng kèrén yīzài hūlüèle xǔduō jīxiàng. Zhè shì wǒmen chuándì gěi guest xūnǐ jī de chéngběn, yīnwèi zài wǒmen de tiáokuǎn hé tiáojiàn shuōmíng. Wǒmen shēn biǎo qiànyì, rúguǒ wǒmen zhíxíng zhè yīshí chūxiàn cūlǔ, xīwàng méiyǒu tài duō de jiāoliú shì zài kùnnán de fānyì zhōng diūshī. Wǒmen qīngchǔ dì biǎomíng wǒmen de shíhòu jiǎnchá shì xiàwǔ 4 diǎn qǐ, chúfēi shìxiān ānpái. Wǒmen bùnéng bǎozhèng fángjiān jiāng zhǔnbèi zài nà zhīqián, chúfēi shìxiān ānpái - wǒmen shì yīgè fánmáng de gōngzuò nóngchǎng hé mǎshù zhōngxīn - dàn wǒmen dāngrán huì yīzhí lèyì wèi nín ānpái zhè yǒu wǒmen zhīdào nǐ xiǎng tíqián dàodá, yīnwèi wǒmen yǒu zài yǐqián duō cì. Wǒmen yě gèng lèyì wèi wǒmen de kèrén zhāodài tāmen zài B&B de péngyǒu, dàn kěnéng hěn nán zài shíjiān shàng guīdìng de jiǎnchá zhīqián, yǐ shìyìng zhè yīdiǎn. Wǒmen jǐnle quánlì, mǎnzú nǐ de yuànwàng, zhídào wǒmen yǒu fángjiān zhǔnbèi hǎo tígōng miǎnfèi chádiǎn, hé duìbùqǐ, rúguǒ nǐ juédé wǒmen bùshì lái dádào nǐ de qīwàng. Wǒmen shì yīgè fēicháng xiǎo de, liǎng jiān wòshì de jiātíng jīngyíng de B&B, bùshì jiǔdiàn, suīrán wǒmen rènwéi zhè shì gèxìng huà fúwù de yōushì zhī yī, wǒmen bùnéng bùxìng zǒng shì tígōng, shù bù tíqián tōngzhī wǒmen de kèrén zhīfù de shíjiān yǐwài de jiǔdiàn de fúwù shuǐpíng. Yǔ gǎnxiè Graeme and Laura, owners, Hill Farm B&B