從不會知道一個四星酒店的製冷靠的是一個小電扇,有巨大的噪音。窗外幾乎無風。也沒有景緻。不知道這個四星酒店是怎麼評上的。下面是自己寫的一點感想: It is definitely a fraud!The cover said it has a air conditioner and we trust it,booking a room for three days. Now, it seems that I will have a bad mood for three days because I will suffer badly from hotness.What’s worse, It faces to a awful view of a city—a terrible artificial garden which is almost barren! I don’t know what is its meaning—it does not relax at all.But, luckily, outside the hotel, a big supermarket lays.Frankly, it is quite near the central city. It seems that it is the locations that make this hotel have a four-star reputation.When I enter my room, it damages my good mood rapidly! It is so small that I cannot put my language properly. Totally, if you choose this hotel, you will be greatly regrettable,because it is really a worst choice! Don’t waste your money here! Enjoy the attractive scenery!…
Dear guest, thank you for your feedback. I am sorry we did not meet your expectations. On our website is clearly mentioned, that we offer rooms with air condition (in all higher categories) and rooms without air condition (in our standard categroy). We offer rooms with street view and also some rooms with the view to the inner garden. If you don't like you view, my colleagues at the reception are always here to help you to find a suitable room (upon availabilty). Best regards, Judith Brix Rooms Division Manager
Dear flyingdoc1, We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Wien Westbahnhof, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Best regards, Mark Huber Rooms Division Manager
Dear HvonHagen, Thank you for staying with us at Mercure Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Mark Huber Rooms Division Manager
Dear gutzanu, Thank you for taking the time to review your stay at Mercure Wien Westbahnhof. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are happy to hear that you would like to return to our hotel - we all hope to welcome you as a guest soon again. Best regards, Mark Huber Rooms Division Manager
Dear ZPtraveller, I am very pleased that you took the time to review your visit with us at Mercure Wien Westbahnhof. Thank you for your review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the safe. If you would like to book for next time, these categories comes with an in-room safe box automatically: Superior and Privilege Rooms and the Suite. Oh your behalf I have already contacted our internet provider to verify the speed of the connection and ask to fix it if necessary. We really appreciate your positive words for the service quality of our team and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Mark Huber Rooms Division Manager