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梅科勒韋恩威斯巴霍夫酒店 (維也納)
Hotel Mercure Wien Westbahnhof

1,255 則評論
排名第 213 (共 370 家) 的維也納飯店
Felberstrasse 4, 維也納 奧地利
比一般價格低 16%
入住— / — / —
退房— / — / —
顧客1 間客房, 2 名成人, 0 名兒童
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旅客 (495)
客房與套房 (206)
餐飲 (30)

關於

地點
清潔與衛生
服務
划算度
綠色領袖 綠色合作夥伴
物業設施
停車
免費高速上網 (WiFi)
酒吧/酒廊
允許攜帶寵物 (可帶狗/寵物)
提供上網服務的商務中心
會議設施
Spa
24 小時服務櫃台
免費網際網路
無線網路
公用無線網路
網際網路
餐廳
自助式早餐
宴會廳
會議室
乾洗服務
洗衣服務
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客房特色
禁菸客房
套房
空調設施
房務
客房服務
迷你吧
冰箱
平板電視
不可不知
飯店星級
可通的語言
德語
1,255 則評論15 個問與答0 客房秘訣
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從不會知道一個四星酒店的製冷靠的是一個小電扇,有巨大的噪音。窗外幾乎無風。也沒有景緻。不知道這個四星酒店是怎麼評上的。下面是自己寫的一點感想: It is definitely a fraud!The cover said it has a air conditioner and we trust it,booking a room for three days. Now, it seems that I will have a bad mood for three days because I will suffer badly from hotness.What’s worse, It faces to a awful view of a city—a terrible artificial garden which is almost barren! I don’t know what is its meaning—it does not relax at all.But, luckily, outside the hotel, a big supermarket lays.Frankly, it is quite near the central city. It seems that it is the locations that make this hotel have a four-star reputation.When I enter my room, it damages my good mood rapidly! It is so small that I cannot put my language properly. Totally, if you choose this hotel, you will be greatly regrettable,because it is really a worst choice! Don’t waste your money here! Enjoy the attractive scenery!
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來自 梅科勒韋恩威斯巴霍夫酒店Front Office Manager JudithBrix 的回應
已於 2019年8月12日 回應
Dear guest, thank you for your feedback. I am sorry we did not meet your expectations. On our website is clearly mentioned, that we offer rooms with air condition (in all higher categories) and rooms without air condition (in our standard categroy). We offer rooms with street view and also some rooms with the view to the inner garden. If you don't like you view, my colleagues at the reception are always here to help you to find a suitable room (upon availabilty). Best regards, Judith Brix Rooms Division Manager
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這酒店的位置是很好的,離火車西站和購物中心都很近。房間是足夠的,床是舒適的,這裏的早餐也是一個很好的早餐,即使你是吃酮類的食物,也是很好吃的。強烈推薦這酒店給任何一個來維也納旅遊的人。
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來自 梅科勒韋恩威斯巴霍夫酒店Manager MarkHuber 的回應
已於 2017年12月3日 回應
Dear flyingdoc1, We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Wien Westbahnhof, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Best regards, Mark Huber Rooms Division Manager
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這家公司的員工都渴望我們回來——他們一定是這樣的——他們給了我們一個水壺——所以我們在2016年6月住了兩個晚上。旺達·羅(Wanda Roo)很高興能打開窗戶,聞到城市的空氣。她的旅伴更擔心她會掉下來,下面有幾層樓。至於床,沒有多餘的枕頭,所以我們把亮綠色的被單從床上捲起來,加上一點填充物(你可以試着在床上坐起來,寫明信片!)房間很緊湊,但有我們需要的一切。由於有點感冒,我們選擇在晚飯時吃東西,工作人員非常樂於助人,廚房提供了非常新鮮和美味的菜肴。
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來自 梅科勒韋恩威斯巴霍夫酒店Manager MarkHuber 的回應
已於 2017年9月25日 回應
Dear HvonHagen, Thank you for staying with us at Mercure Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Mark Huber Rooms Division Manager
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我在6 - 7年後第二次参觀了這家酒店,這真是一個驚喜。一切都超出了預期——員工非常樂於助人,自助早餐真的很好,房間也很好。我只是說我要帶着我的2歲和1歲的孩子來,他們在我沒有要求的情況下準備了嬰兒床。我一定會回來的!
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來自 梅科勒韋恩威斯巴霍夫酒店Manager MarkHuber 的回應
已於 2017年8月24日 回應
Dear gutzanu, Thank you for taking the time to review your stay at Mercure Wien Westbahnhof. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are happy to hear that you would like to return to our hotel - we all hope to welcome you as a guest soon again. Best regards, Mark Huber Rooms Division Manager
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如果他們說這是一家三星級酒店,我就會說它的服務是可以的。但它是4星。糟糕的服務,比倫敦小的單人房間還小(如果你能想象的話)。不是所有的房間都有安全櫃!在這個4 星酒店。網速讓你回到54k的現代撥號時代。過時的傢具和保養得很差的浴室。好的地方我想說的是,這家酒店就在火車站和地鐵站附近,他們的工作人員很友好和桑拿房都很方便。
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來自 梅科勒韋恩威斯巴霍夫酒店Manager MarkHuber 的回應
已於 2017年8月16日 回應
Dear ZPtraveller, I am very pleased that you took the time to review your visit with us at Mercure Wien Westbahnhof. Thank you for your review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the safe. If you would like to book for next time, these categories comes with an in-room safe box automatically: Superior and Privilege Rooms and the Suite. Oh your behalf I have already contacted our internet provider to verify the speed of the connection and ask to fix it if necessary. We really appreciate your positive words for the service quality of our team and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Mark Huber Rooms Division Manager
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往前
價位
US$73 - US$155 (根據標準客房的平均房價)
又稱為
mercure wien westbahnhof, mercure hotel vienna
地點
奧地利維也納維也納Funfhaus
房間數
252
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