Dear MohdZulkifli, Thank you for taking the time to share your feedback with us. We are truly sorry that you are not completely satisfied by your experience at the Hotel des Colonies. Nevertheless, we hope to have the pleasure to welcome you again within our establishment. Best regards, Pauline S. on behalf of The Hotel des Colonies' Team
Dear Ilvince852, Thank you for taking the time to write this review following your recent stay with us. It's a pleasure to see that you had a pleasant stay in our hotel. We will share your feedback with the whole team and we will be glad to welcome you again at the Hotel des Colonies. Best regards, Pauline S. on behalf of The Hotel des Colonies' Team
Dear nancynurseUtah, We would like to thank you for sharing your experience at the Hôtel des Colonies on TripAdvisor. We are happy to read that you enjoyed the kindness of our staff, the cleanliness and the location of the hotel, which is convenient and close to public transports. However, we would like to apologize for the issues you met during your stay concerning some facilities. Please be assured that your comment will be addressed to the concerned departments so that we can improve our prestation and deliver the best service. We understand your deception and truly hope that you will give us a chance to regain your confidence. Best regards, Pablo L, on behalf of the Hôtel des Colonies Team
Dear 888zec, Thank you very much for your comment following your recent stay with us. We are delighted to read that you had a pleasant stay in our hotel and that you appreciated the ideal location, our team's hospitality as well as the breakfast. We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Pauline S. on behalf of The Hotel des Colonies' Team