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洲際公園酒店 (琉森)
Continental Park Hotel

705 則評論
排名第 19 (共 68 家) 的琉森飯店
旅客 (246)
客房與套房 (105)
餐飲 (13)
優等證書

關於

地點
清潔與衛生
服務
划算度
優等證書
物業設施
餐廳
客房服務
免費高速上網 (WiFi)
酒吧/Lounge吧
乾洗服務
公用無線網路
宴會廳
提供上網服務的商務中心
提供早餐
會議室
會議設施
殘障通行設施
洗衣服務
禁菸飯店
精通多國語言服務人員
門房服務
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客房特色
套房
家庭房
小吧台
無障礙客房
禁菸房
空調設施
不可不知
飯店風格
保險箱
中價位
飯店星級
705 則評論
320 張照片
29 個問與答
0 客房秘訣
旅客評等
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旅客類型
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  • 中文 (繁體)
我丈夫、12歲的女兒和我在洲際公園酒店住了4個晚上。位置非常好,很靠近盧塞恩的主火車站。步行可至所有的設施和旅遊景點。這是一家非常乾淨的酒店,早餐非常好,所有的工作人員都竭盡全力確保我們能住得很好。強烈推薦這家酒店,很棒!
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來自 洲際公園酒店Inhaber continentalpark 的回應
已於 2019年1月12日 回應
Grüezi Theresa V, Thank you very much for your awesome feedback. We love to read that you had such a great stay with us. Hospitality and to go above and beyond for our guests is what we try hard to do day by day. We hope to welcoming you back one day. If guests recommend our hotel, this is our biggest compliment. Greetings from Lucerne, Family Pedrazzetti, Hoteliers & the Continental Park team
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位置很好,就在火車站旁邊。老城區和其他觀光景點就在附近。工作人員非常熱心。早餐食物選擇很多。房間又漂亮又乾淨。我會推薦給其他人的。房間里沒有燒開水的水壺。但是可以設法從酒店的餐廳取熱水。
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來自 洲際公園酒店Inhaber continentalpark 的回應
已於 2019年1月3日 回應
Grüezi VincentT2427, Thank you for this nice review on tripadvisor. We love to read that you enjoyed your stay so much in our hotel and we will share your compliments with the entire team. We look forward to welcoming you back upon another occasion in beautiful Lucerne. Sunny regards, Family Pedrazzetti, Hoteliers & the Continental Park team
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房間太小了,還放着一張捲起來的床,根本放不下行李。酒店靠近中央火車站和購物中心。自助早餐的範圍很有限。像乳液這樣的日常用品根本就不提供??房間里沒有免費的水,wifi也很弱。有時甚至無法登錄,4G網絡也很弱!窗戶就在床的旁邊,但不知道怎樣打開才能不撞到它!不過酒店的服務還是比較溫馨的,公共交通和餐廳都很方便,房間也很乾凈。
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來自 洲際公園酒店Inhaber continentalpark 的回應
已於 2018年10月19日 回應
Grüezi Tai Sheng G, First of all we would like to thank you for having chosen the Continental Park during your stay in Lucerne. Moreover, we thank you for taking the time to share your experience, which you have made all through your stay with us. We appreciate your feedback. All comments are crucial for us in order to evaluate and improve our service continuously. We regret that our service did not meet your expectations. It is always our motivation to provide service excellence. Please accept our sincere apologies for having failed this time. Please note that we also have a family suite which offeres much more space than a Triple room. Regarding breakfast buffet we also get a lot of compliements. We hope you ordered also waffles, pancakes or omlettes which are prepared fresh in the kitchen for our guests. It would be our pleasure to show you that we can do better. Kind regards, Family Pedrazzetti, Hoteliers & the Continental Park team
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房間太熱所以我打電話到前台,他們告訴我,他們的空調根據季節關閉,所有我們可以做的就是打開窗戶,在我們的浴室里沒有紗窗,所以有幾隻蟲子飛進來了。此外,吹風機只能工作幾分鐘,然後就自動關閉,你需要等待一段時間才它再次工作。另外,當進入房間時,走廊里的主燈光就熄滅了,但是我們不想費事去修理它。
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來自 洲際公園酒店Inhaber continentalpark 的回應
已於 2018年10月4日 回應
Grüezi travelinglov, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. Our air condition system was not shut off during your stay it was only been checked on that day. We would like to apologize for the information given by the reception staff. In autumn it can happen that the temperatures changes a lot from one day to the other and in this time we change already back to our heating system. The air condition in Switzerland is mainly used from June to beginning of September as after this it is already getting colder and for heating we don’t use the air condition system as in other countries. We check the hotel every day but are always greatful if we receive information like with your lamp or hairdryer from our guests to fix it immediately. We hope one day we have the chance to welcoming you again to show you we can do better than that. Thank you for your compliment about our restaurant. Sunny regards, Family Pedrazzetti, Hoteliers & the Continental Park team
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我們於2018年8月28日至29日住在這裏,作為我們維京遊輪之旅結束后的延續。房間里的空調只能將溫度降低到79度。我把手伸到空調的通風口,沒有感覺到有冷氣流出,因為通風口被人用透明的包裝膠帶封住了。當我把膠帶取下后,終於可以感到一些涼爽的空氣,房間的溫度下降到74度。我和其他客人談論時,發現他們的房間也很熱,而且沒有風扇可以借用。這不是經營企業的好方法,我猜他們是不需要回頭客吧。維京公司不應該在五星級遊輪體驗結束后讓客人入住這家酒店。
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來自 洲際公園酒店Inhaber continentalpark 的回應
已於 2018年9月12日 回應
Grüezi Albert F, First of all we would like to thank you for staying with us in Lucerne. Moreover, we thank you for taking the time to share your experience, which you have made all through your stay with us. We appreciate your constructive feedback. All comments are crucial for us in order to evaluate and improve our service continuously. We regret that our service did not meet your expectations. It is always our motivation to provide service excellence. As a family owned and run business since 1947 we can assure you that we have many repeat customers. This summer was an exceptional summer also for Switzerland with temperatures over 35 C° for days. For environmental protection, the room temperature will be chilled max. 8° lower than the outside temperature, but not lower than 18°. We are taking the appropriate measures to address these shortcomings and prevent any future occurrences. As we cannot turn back the time, we take your comment as motivation to continue to satisfy our guest and one time hopefully you give us another chance to prove so. Sunny regards from Lucerne, Family Pedrazzetti, Hoteliers & the Continental Park team
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往前
相簿類別
所有照片旅客客房與套房餐飲商務中心與會議室
由管理階層提供的照片洲際公園酒店
Lifestyle Junior Suite
由管理階層提供的照片洲際公園酒店
Lifestyle Junior Suite
由管理階層提供的照片洲際公園酒店
Lifestyle Junior Suite
由管理階層提供的照片洲際公園酒店
Lifestyle Double Room
由管理階層提供的照片洲際公園酒店
Design Double
往前往下
12345621
Dear CKTA, Yes we do as long as you book a room including breakfast. We offer also the rate without breakfast where guests can book the breakfast in adition on check-in. Have a great day. Sunny regards from Lucerne Family Pedrazzetti, Hoteliers
1 次推薦
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Buongiorno. Si abiamo un parcheggio privato per CHF 24.00 per notte. Cordiali saluti Famiglia Pedrazzetti, Hoteliers
0 次推薦
Buongiorno, Serviamo anche qualcosa di dolce per la colazione ma niente insalate. Omelette, frittelle e waffle sono inclusi anche. Famiglia Pedrazzetti, Hoteliers
0 次推薦
Hi, our answer is maybe a bit late but we do have triple rooms for 3 adults. Just let us know in advance that you have enough space during your stay. We ask for an extra charge for the third person. Sunny regards, Family Pedrazzetti, Hoteliers
0 次推薦
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Is there 120 volt power available.
Hi, we do have adaptors and converter which we hand out at the reception on request. Sunny greetings from Lucerne, Family Pedrazzetti, Hoteliers
1 次推薦
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往前往下
123456
往前往下
11
價位
US$136 - US$334 (根據標準客房的平均房價)
又稱為
continental park lucernehotel continental park
地點
瑞士琉森琉森
房間數
92
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