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文藝復興琉森飯店
Renaissance Lucerne Hotel

1,164 則評論
排名第 16 (共 68 家) 的琉森飯店
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Pilatusstrasse 15, 琉森 瑞士
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旅客 (374)
客房與套房 (242)
餐飲 (48)
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在尋找位於琉森的飯店嗎?具有浪漫風格飯店的文藝復興琉森飯店讓您可以近距離體驗琉森最美好的一面。 旅客可使用免費無線網路,文藝復興琉森飯店客房也提供平板電視、空調設施和小吧台。 在您入住期間可充分利用飯店提供的設施,例如:24 小時服務台、門房服務和客房服務。入住文藝復興琉森飯店的旅客也可使用飯店提供的健身中心和餐廳服務。驅車前往的旅客,可提供停車。 對於人氣地標有興趣的旅客,例如:Kornmarkt (0.4 km) 和 KKL Luzern - Lucerne Culture and Convention Centre (0.4 km) 等,到琉森旅遊時,可以考慮入住附近的文藝復興琉森飯店。 如果您想找義式料理,試試 Restaurant La Cucina、Restaurant Geissmatt 或 Grottino 1313 等餐廳,皆位於文藝復興琉森飯店附近。 有興趣探索琉森嗎?快來看看科學博物館。例如:瑞士交通博物館。 相信您一定會喜歡入住文藝復興琉森飯店所帶來體驗琉森的完美機會。
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物業設施
停車
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24 小時服務櫃台
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浴缸/淋浴間
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英語, 法語, 德語, 義大利語 和其他 1 種
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1,164 則評論41 個問與答0 客房秘訣
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我一直都住萬豪品牌的酒店,但這絕對是我25年來住得最糟糕的一次!第一個問題:我停在酒店前面放行李,最後得到40瑞士法郎的罰單!酒店應該提醒客人或幫忙把行李拿進來!房間很小,淋浴間也很小。只有那種便宜的手持式淋浴頭。我們的房間被認為是“昇級版”,很可笑。前台幫不上忙,對我們的問題漠不關心。經理不禮貌。非常不開心。luzern的任何一家其他酒店都比這裏好。
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來自 文藝復興琉森飯店General Manager RenaissanceLucerne 的回應
2 週前評論 已回應
Dear Guest, First, I would like to take the opportunity and not only thank you for having chosen our property for your recent stay in Lucerne, but also for your Loyalty towards Marriott International. It is with great pleasure to see that you always try and stay in a Marriott branded Hotel. On the other hand, I regret to learn that we could not meet your expectations during your recent stay with us. Right at the hotel main entrance, we have a car area dedicated to handle luggage. Where possible, it is our pleasure to assist with luggage and explain regarding the different parking options we offer. Hence, I apologize for having fallen short in your case and for the inconvenience caused. Furthermore, I regret to learn that you could not appreciate the provided room upgrade. In our efforts to delight you as a loyal Marriott International guest, we tried to assign the best available room, which fits your given preferences. Therefore, we took the opportunity and assigned one of our Superior Rooms, which are larger in space than the Standard Rooms. Unfortunately, we did not meet during your stay. It would have been my pleasure to assist on spot and to try to better the situation. Our aim is to provide consistently service excellence and I am always available for guest feedbacks. Every input can be a teachable moment for the whole team as it helps to reflect and to improve. I would be happy to welcome you back to the Renaissance Lucerne Hotel soon again, should your travels bring you back to Lucerne in the future and to convince you of our service excellence. In the meantime, I wish you the very best and remain with king regards from Lucerne, Switzerland. Marc Lechmann General Manager
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+1
距離車站走路約五分鐘。房間隔音較差,淋浴間設計缺點,洗澡時水會濺濕浴室地板。其他方面都很好,接待人員,餐廳人員的素質都很棒,值得稱許。
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來自 文藝復興琉森飯店Director of Operations RenaissanceLucerne 的回應
2 週前評論 已回應
Dear Guest, We thank you very much for your review with which you have evaluated stay at the Renaissance Lucerne Hotel on TripAdvisor and for sharing your photos. It is a pleasure for us to read that you not only enjoyed the city centre location of the hotel but also the provided staff service by our highly motivated associates. We will share your valuable feedback with all our staff members as we strive to exceed all our guests’ expectations and to provide the best service possible. We look forward to welcoming you back again to the Renaissance Lucerne Hotel soon. Best greetings from the city of lights, Lars Studer Director of Operations
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我們在盧塞恩的最後的旅行中住了一晚。登記處的工作人員非常友好和樂於助人。酒店離車站很近,而且離老城區和湖也很近,走到哪裡都很方便。房間很乾凈,有一台奈斯派索咖啡機,早上很受歡迎。床很舒服,但是枕頭對我們來說太軟了。我們再來盧塞恩的時候還會住在這裏。
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來自 文藝復興琉森飯店Director of Operations RenaissanceLucerne 的回應
已於 2019年9月1日 回應
Dear Guest, We thank you very much for your review with which you have evaluated your last-minute trip to Lucerne at the Renaissance Lucerne Hotel and for sharing it on TripAdvisor. It is a pleasure for us to read that you felt comfortable in our city center hotel and enjoyed that everything is within walking distance. Moreover, we are happy to see that you appreciated not only the clean room with its Nespresso machine, but also the provided service by our highly motivated staff. We hope to have the opportunity to welcome you back again to at the Renaissance Lucerne Hotel soon and can assure to be on service with different pillows. Best regards from Lucerne, Lars Studer Director of Operations
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+1
琉森是一個很舒服的旅遊勝地,其中文藝復興酒店離火車站大概三分鐘距離,靜中帶旺,地埋位置非常好。酒店帶有一種古典歐洲風味,置身其中好像回到歐洲古時。另外房間被升級至套房類客房,整個住宿同時提升。
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來自 文藝復興琉森飯店Director of Operations RenaissanceLucerne 的回應
已於 2019年9月1日 回應
Dear Guest, We thank you very much for your kind words with which you have evaluated your stay at the Renaissance Lucerne Hotel and for sharing the lovely pictures on TripAdvisor. It is a pleasure for us to read that you felt comfortable in our city centre hotel, whilst you were exploring Lucerne and its attractions. Moreover, we are happy to see that you enjoyed the upgraded suite and appreciated the quiet surrounding. In the hope to have the opportunity to welcoming you back to the Renaissance Lucerne Hotel soon, we remain with best regards from Lucerne. Lars Studer Director of Operations
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盧塞恩酒店的免費早餐很棒(作為萬豪白金獎勵的一部分)。地理位置很好,步行到水邊很容易,有很多酒吧和餐館。工作人員很友好,樂於助人,而且都說英語。我之選擇4星而不是5星,是因為房間里的空調太糟糕了。晚上非常熱,這不是我們度假時想要的! 深夜吃飯的地方不多,所以一定要早點吃。
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來自 文藝復興琉森飯店Director of Operations RenaissanceLucerne 的回應
已於 2019年9月1日 回應
Dear Guest, Thank you very much for having taken the time to evaluate your stay at the Renaissance Lucerne Hotel. First, we would like to thank you for your loyalty towards Marriott International and for having chosen the Renaissance Lucerne Hotel while staying in Lucerne. It is a pleasure for us to read that you not only enjoyed the city center location of the hotel, but also the provided staff service. Furthermore, we are happy to see that you appreciated the complimentary breakfast at the restaurant Pacifico, for our valuable Platinum Elite Members. On the other hand, I regret to learn about your disappointment regarding our central cooling system, during this extraordinary heat wave in July. We hope to have the opportunity to welcoming you back again to the Renaissance Lucerne Hotel soon. Best greetings from Lucerne, Lars Studer Director of Operations
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價位
US$184 - US$419 (根據標準客房的平均房價)
又稱為
schiller hotel lucerne
地點
瑞士琉森琉森
房間數
86
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文藝復興琉森飯店 常見問題
文藝復興琉森飯店 附近有哪些熱門景點?
鄰近景點包括Lucerne Concert Hall at KKL Luzern (0.4 英里)、盧塞恩湖 (0.4 英里) 和盧塞恩老城 (0.4 英里)。
文藝復興琉森飯店 的幾種物業設施有哪些?
其中部分較熱門設施包括免費無線網路、餐廳和酒吧。
文藝復興琉森飯店 有哪些客房設施?
熱門客房設施包括小吧台、空調設施和平板電視。
文藝復興琉森飯店 提供哪些餐飲選擇?
顧客於住宿期間可享用餐廳、酒吧和免費即溶咖啡。
文藝復興琉森飯店 是否提供停車服務?
是,顧客可以使用停車。
文藝復興琉森飯店 附近的幾間餐廳有哪些?
交通位置便利的餐廳包括 Bam Bou by Thomas、BOLERO Restaurante 和 Yooji’s Bahnhof Luzern。
文藝復興琉森飯店 是否提供健身的選擇?
是,顧客在住宿期間可使用健身中心。
文藝復興琉森飯店 是否位於市中心附近?
是,距離琉森市中心 0.2 英里。
文藝復興琉森飯店 是否提供任何清潔服務?
是,為顧客提供乾洗服務和洗衣服務。
文藝復興琉森飯店 是否提供任何商務服務?
是,顧客在住宿期間可使用商務中心和會議室。
文藝復興琉森飯店 的工作人員會說哪幾種語言?
工作人員會說多種語言,包括英語、法語、德語、義大利語和葡萄牙語。