Dear Guest, thank you very much for your review, I was so happy to read it and I will share it with all the Mercure Staff. I hope to see you soon in Mercure Milan Centre. Best Regards. Silvia Ramazzina
Dear Guest, thanks a lot for the time you toke to write your review. We have different kinds of rooms and I don't know what kind of room you booked throut Expedia; usually, we give to our Guests the rooms they purchased. Sorry if you saw some maintenance works, we changed, some days ago, some carpets and, obviously, every week we have ordinary maintenance works. Usually our guests love our beds, referring the pillows, every room has got three pillows for every guest and we totally change them every year or when we have to do. On request, we can serve to our guest cervical pillows. We hope to regain your confidence and see you again in Milan. Our Best Regards Silvia Ramazzina
Dear Guest, the hotel isn't a basic hotel, it's an Art Nouveau Style Hotel in an ancient building (1830); Our rooms have got all modern amenities like: fast wifi, coffee machine, minibar, safe, A/C ecc... We checked all the safes but all of them are correctly working. We hope you will come back to Italy soon. Best Regards. Silvia Ramazzina
Dear Sir, the hotel is a boutique hotel with 32 rooms in the center of Milan We use to allow late check out when the hotel has enough rooms to accomodate, at check in time (2 pm), the other guests . In your case, the hotel was full and this is the reason why we couldn't allow the late chek out Regarding our breakfast, the problem is the space that we can use to show all our products but we can assure you that they are fresh and prepared every day Hoping to have clarified everything, we send you our best regards Laura Sales manager
Dear Madame, taxi from Bergamo to Milano is about € 100,00. You can catch the bus from the Bergamo airport to Milan Central station (2km from our Hotel) at the rate of € 5,00/10,00 € per person per way. Have a nice trip. Best Regards. Silvia
