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格蘭美麗雅佩佩大酒店 (馬爾貝拉)
Gran Melia Don Pepe

2,313 則評論
排名第 5 (共 74 家) 的馬爾貝拉飯店
Jose Melia S/n, 馬爾貝拉 西班牙
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旅客 (1029)
客房與套房 (294)
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2,313 則評論64 個問與答0 客房秘訣
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我們到了的時候,我們遇到了一個非常友好的年輕人,他把我們的箱子拿走了,並給我們喝了一杯水。但後來負責我們登記入住的卻是一個不友好的紳士。他對我們要問的酒店沒有提供任何意見,對我們來說,這不是一個很好的體驗。之後,一切都變好了。房間很漂亮,有各種盥洗室,美麗的海景。T骨餐廳很可愛,我們得到了很好的待遇。你不能責怪任何一個員工,在7天里,我每餐都吃得很好。旅館似乎客滿,但在一個晚上卻很安靜。早餐很好,所有的員工都很友好和熱情。我會再去那裡。
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與 Meliá Hotels International 合作收集的評論
來自 格蘭美麗雅佩佩大酒店Guest Experience Manager abel_lopez_ybarra 的回應
已於 2017年10月28日 回應
Dear Mr. jcbYorkshire, It is a real pleasure to thank you on behalf of the whole team of Gran Meliá Don Pepe for taking your time and sharing your warm words regarding your last visit to the hotel with us and the rest of TripAdvisor's community. We are sincerely delighted you have had a wonderful experience with us where you could make memorable memories which hopefully would make you return back soon! Although we do not feel satisfied with ourselves about the first image you may have had of us, we are happy we were able to show you the real service at which Gran Meliá Hotels are well recognized for. We all are looking forward welcoming you back soon! Greetings from the heart, Abel López (Guest Experience Manager)
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我的丈夫和我在上周住在這家酒店慶祝我們的生日和周年紀念日。因為這是我生日,當我辦理入住時,我被送了一杯香檳,我的丈夫從英國飛來,有點晚到。當我們在T Bone Grill吃晚飯時,工作人員送給我一個生日蛋糕,並唱了“生日快樂”; 他們第二天晚上對我丈夫也提供了一樣的驚喜。該服務是首屈一指的,員工太棒了。我們定期訪問,一定會再次入住。
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來自 格蘭美麗雅佩佩大酒店Guest Experience Manager abel_lopez_ybarra 的回應
已於 2017年10月23日 回應
Dear Mr. Chriswal65, Thank you very much for taking you time and sharing with us and the rest of TripAdvisor's community your warm words full of kindness referring to your last stay with us. We do feel sincerely delighted you gave us the opportunity of celebrating your special occasion with you and your husband. We are truly happy as we trust you have brought home memorable times back with you, which luckily would make you come back soon! We all are looking forward welcoming you to your home in Marbella: Gran Meliá Don Pepe! Greetings from the heart, Abel López (Guest Experience Manager)
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可愛安靜寧靜的酒店,有古樸的設施和很棒的員工。房間很小,但是床非常舒服,服務非常好。海灘邊有很好的咖啡廳。對於沙灘設施感到很失望,但是泳池區域很棒,非凡的團隊會幫忙找躺椅和毛巾。
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來自 格蘭美麗雅佩佩大酒店Guest Experience Manager Juan Diego H 的回應
已於 2017年10月1日 回應
Dear Mrs. SusieChapman, Thank you very much for taking your time and sharing those wonderful words with us and the rest of TripAdvisor's community in relation to your last visit to Gran Meliá Don Pepe. We are sincerely happy you had as mentioned, a "pleasant stay", bringing back home memorable times with you, as that you enjoyed our facilities as our staff. Regarding the shared comments, we are truly you did not find likely to your expectations the beach facilities. The mentioned beach facilities belongs to an external company which does not belong to the hotel. Furthermore, we will make our best in order to improve those details. We do look forward welcoming you back soon! Greetings from the heart, Abel López (Guest Experience Manager)
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大堂很贊。酒吧不錯。餐廳也不錯。庭院/泳池/沙灘超棒。不過房間小而且老舊,浴室也小,房間擠了太多傢具和設備。放一個馬桶實在太小了,不過它有一個……坐廁。下一次我來瑪貝拉的話我會找別的酒店住。
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來自 格蘭美麗雅佩佩大酒店Guest Experience Manager abel_lopez_ybarra 的回應
已於 2017年9月30日 回應
Dear Mr. Schteve27, Thank you very much for taking your time and sharing with us and the rest of TripAdvisor's community your feedback regarding your last stay with us. We feel more than delighted you liked the hotel and its facilities. In relation to your comments, on behalf of the whole team of Gran Meliá Don Pepe, I am happy to inform you about the renovation plan the hotel is passing through, which involves a new design of its bathrooms as its furniture. I do apologize for not reaching your expectations, which is our main aim, and for what we always strive in order to provide the best service. At the same time, I would like to transmit you my gratefulness for those comments, which make us improve and learn from. Mr. Schteve27, I would love you to give us a second chance in order to try yourself those new renovation which I trust you will find more likely to your expectations. We all look forward welcoming you back soon! Greetings from the heart, Abel López (Guest Experience Manager)
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雖然我們在幾年內第六次訪問了Gran Melia Don Pepe,但我們仍然已經看到很高的水準證明。對於專業人士,我們在休閑行業,能夠看到(和複製)是非常有趣和鼓舞人心的。
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與 Meliá Hotels International 合作收集的評論
來自 格蘭美麗雅佩佩大酒店Guest Experience Manager abel_lopez_ybarra 的回應
已於 2017年11月13日 回應
Dear Mr. Mark v, Thank you very much for taking your precious time and sharing your feedback with us and the rest of TripAdvisor's community! Your warm full of kindness words motivate us in order to keep working and showing those improvements you have mentioned, which is our main goal, as to provide the best service and product to delight our guests! We all feel truly happy of your kept loyalty through those years! Looking forward welcoming you back soon to your home in Marbella! Greetings from the heart, Abel López (Guest Experience Manager)
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價位
US$190 - US$825 (根據標準客房的平均房價)
又稱為
gran melia don pepe hotel marbella, gran melia marbella, gran melia hotel marbella, don pepe marbella, don pepe hotel marbella
地點
西班牙安達魯西亞自治區馬拉加省太陽海岸馬爾貝拉
房間數
193
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