Dear guest, Thank you very much for your feedback. In our new building "Refugium", we dispose of an elevator and the rooms are more modern. If you stay in the historic part of the hotel, of course, our reception desk will help you with your luggage. We would be pleased to welcome you soon again and remain with best regards from Würzburg Schlosshotel Steinburg
Dear "Bruce N", Thank you very much for your wonderful feedback! We forwarded it immediately to our staff and would be pleased to welcome you soon again. With best regards from Würzburg Schlosshotel Steinburg
Dear "TonyMus", Thank you for your kind feedback and your compliment regarding our interior and the minibar treatment. Concerning your description of the fish being undercooked, we guess that there was a misunderstanding. Our service staff had regarded your complaint only as a question, but after a short inspection, our kitchen crew said the fish was cooked to perfection. Our service staff offered then to cook it "well-done" for you, but you refused it. For compensating this situation, you enjoyed a cheese selection for free, so we regarded the topic as settled. Dear "TonyMus", we would be happy to welcome you and your wife soon again and remain with best regards from Würzburg Schlosshotel Steinburg
Dear "Annnotannabelle", Thank you very much for your lovely feedback. We are happy you enjoyed your stay in Steinburgs Restaurant and the view from our terrace. We gladly forwarded your comlipment to our staff and look forward to welcoming you soon again! Best regards Schlosshotel Steinburg
Dear "Gerry V", thank you very much for your positive feedback! We are glad that you enjoyed your stay at our hotel and look forward to welcoming you again soon. With best regards Schlosshotel Steinburg