Hi TheHugeMan Many thanks for taking the time to share some feedback on your recent stay with us and we are sorry to hear of the issues faced with the freshness and fragrance in your room. We pride ourselves on our high levels of cleanliness and comfort we have built over the years and every room our guests check-into go through rigorous standards checks from our housekeeping team and supervisors to ensure they are of the highest standards prior to be used. It would seem on this occasion this was not the case and for both rooms experienced there was an unpleasant smell which impacted your stay for which we would like to apologize for. We have reached out to you directly in regards to the matter and hope to have addressed the issue in detail through our reply. Please do not hesitate to get in touch with us directly to discuss the matter further and we hope to welcome you again soon to citizenM in the near future! All the best citizen Andrew