Thank you for taking time and sharing your experience with us. Our employees strave to provide the best costumer service.It was our pleasure to host you at the Plaza Hotel and we look forward to see you again. Regards!
Dear Point432, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all of our guests of hotel etiquette in an effort to provide everyone with a comfortable stay. Your experience is not indicative of our norm as most guests comply. Additionally, I regret that you detected an odor of smoke in your room. Again, on behalf of our entire team – I offer my apologies. Warm Regards, Andrew Holmes General Manager
Dear Lisa M, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting for a conference. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Andrew Holmes General Manager
Dear Candice L, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward to your return trip. Best, Andrew Holmes General Manager