飯店直接折扣優惠！按此以取得詳細資訊
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游泳池與海灘 (2706)
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新冠肺炎疫情期間安全旅行
住宿期間物業採取的預防消毒措施
- 所有床單都採用高溫消毒
- 顧客在公共區域必須戴口罩
- 工作人員在公共區域必須戴口罩
- 地板有社交距離標示
- 為顧客和工作人員提供乾洗手
- 工作人員出現症狀可選擇在家自主隔離並留職不停薪
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更新日期：2020/07/15 安全預防措施相關資訊由物業提供，Tripadvisor 並未確認其是否確實無誤。
來自海洋瑪雅皇家全包飯店的消息
更新日期：2020/07/15 安全預防措施相關資訊由物業提供，Tripadvisor 並未確認其是否確實無誤。
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4.5
卡曼海灘排名第 46 (共 283 名) 的飯店很棒
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海洋瑪雅皇家全包飯店是旅客旅遊卡曼海灘時的最佳住宿選擇，浪漫風格且同時提供多種設備與服務以期完美您的住宿經驗。
Ocean Maya Royale Hotel 客房提供平板電視、空調設施和小吧台，讓您享有特別的舒適與方便。入住的旅客可使用免費無線網路輕鬆上網。
門房服務和客房服務等是入住此全包式度假村享有的便利。游泳池和免費早餐也讓你感受到入住這裡的特別之處。如果您開車前往 Hacienda Maya，可提供免費停車。
如果您想找酒吧/夜店，試試 OllaTaco、OllaCeviche 或 Pelicano Inn Beach Club 等餐廳，皆位於 H10 Hacienda Maya 附近。
在當地旅遊時，一定要撥空參觀著名藝術博物館，例如：3D Museum of Wonders、Frida Kahlo Museum 和 Gastón Charó Art Gallery Playa del Carmen，與全包式度假村只有一步之遙的距離。
盡享您在卡曼海灘的時光！
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客房與套房 (1,324)1,324
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9,555 則評論2,561 個問與答0 客房秘訣
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這是我們第二次住這家酒店，一開始我有點擔心它可能不如我上次來的那樣好。但是這次體驗很不錯，酒店的服務和勤奮的工作人員帶給了我們又一次奇妙的度假體驗。我不想只感謝某些人，但我想對Adrian，Andreas，Eber, Miguel和Alturo遊泳池以及娛樂團隊的Johnny說聲謝謝，還有就是感謝Margaretta和Francisco潜水隊。 感謝Daniella，Domaris和Fernando為我們準備優質的飯菜。在這家酒店，你一定找到最高標準的整潔性，以及豐富多樣的自助餐，或者你可以選擇點餐。晚上和白天都有很多娛樂活動，我們收到了很多邀請，但是你可以自由選擇是否參加。我們已經預定了明年再來這裏，謝謝你們帶來的威爾士風情假期！
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來自 海洋瑪雅皇家全包飯店Director de Relaciones Públicas CustomerServiceOcean 的回應
已於 2019年11月4日 回應
Hola dear LoveTravel777865 Thank you so much for writing this wonderful review about your recent stay with us. We will address your comments to our staff such as Arturo, Margarita are the rest of our colleagues since they were able to fulfil your expectations. We are very happy to read we have exceeded your expectations also, we really hope to have the opportunity of hosting you again in a near future. Muchas gracias
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我剛從這度假回來。旅館的房間非常乾淨漂亮。餐館很好，食物也很豐富。晚上的娛樂節目很有創意，但客房需要重新裝修一下。
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來自 海洋瑪雅皇家全包飯店Director de Relaciones Públicas CustomerServiceOcean 的回應
已於 2019年11月4日 回應
Hola dear stardD123 On behalf the entire staff ; We are glad for us to were able of created such a nice impression on you with the way we all accomplish our duties. Especially since it is very important for all of us, when such an amazing review its shared with our future guests. Please rest assured we will address your comments to all of our staff mainly those who are mentioned. We are very happy to read we have exceeded your expectations and we really hope we have the opportunity of hosting you again in the near future. Muchas gracias
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這是我們第一次去墨西哥度假，真是太棒了！我們的房間沒有意麵大鏡子，但這也是唯一讓人失望的地方。我們喜歡這裏的節目，這裏的人也非常好，尤其是表演的人員，我們在這裏住的很開心！感謝arturo和 selza 提供的服務，吃了最好吃的鱷梨醬，我們明年還會再來！：）
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來自 海洋瑪雅皇家全包飯店Director de Relaciones Públicas CustomerServiceOcean 的回應
已於 2019年10月28日 回應
Hola dear ikheetjennifer Thank you so much for writing this wonderful review about your recent stay with us. Please rest assured we will address your comments to all of our staff. We are very happy to read we have exceeded your expectations and we really hope we have the opportunity of hosting you again in the future.
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受到了特魯里特、達芙妮和阿祖塞納的熱烈歡迎。新裝修的接待區、酒吧和大堂看起來很漂亮，明亮又現代，空間也更寬敞了。我們的2607房靠近海灘，從那裡可以看到海景，花園盡收眼底。我們需要的所有東西都在那裡，迷你酒吧、化妝品、咖啡機、一張大床和一間浴室。工作人員做了很多努力防止海草生長到海岸上，海灘是原始的，海水清澈。我們在所有的餐廳都吃過，Dolce Vita是最喜歡的餐廳，有Jorje和Alberto照顧我們，沒有什麼太麻煩的，菜單上有很多食物可以選擇，有各種各樣的葡萄酒和餐后飲料。♥️♥️The Blue Moon也非常好，優雅的環境，我喜歡蛤蜊雜燴和對蝦，配以麵食和藏紅花醬，那裡的團隊也很棒。菜單也很豐盛。不幸的是，我們在這裏只吃了一次，食物美味，吃完后還可以搭配冰鎮啤酒。酒店的土地上種滿了花草樹木，景色美麗，每一個角落都能看到一些東西，鹿和鳥。我曾經見過有人抱怨野生動植物，但在熱帶氣候中這個地方正處於紅樹林的邊緣，能看到這些動物並與之互動真是太神奇了。感謝我們的朋友Manny和Victor，他們每天都為我們提供早餐，並在我們坐下后立即提供飲料。海灘上的卡洛斯整日都為我們提供飲料，並一直微笑着，感謝湯姆·柯林斯，它們很美味，我們很想念您。♥️我們喜歡這家酒店的一切。工作人員把我們當作朋友，他們都很友善，與我們交談，並詢問我們是否擁有所需的一切。Alejandro是酒店的新成員，他是一個非常熱情的年輕人，他和Azusena一起照顧我們，併為預訂和Andys的生日驚喜提供了幫助，這真是太好了。謝謝💖最後，非常感謝Miguel和Dafne再次給我們帶來了一個美好的假期和美好的回憶。我們想念你，迫不及待想明年見到你😢❤️❤️❤️
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來自 海洋瑪雅皇家全包飯店Director de Relaciones Públicas CustomerServiceOcean 的回應
已於 2019年10月19日 回應
Hola Dear Miss Gatrick. It is always and very good and makes feel very proud the entire staff to read this type of reviews. Those to be shared with the future visitors around the world. We will assure the staff mentioned get notice about it. As well we are already counting the days to host you and Mr. Drew. Hasta la próxima. Miguel Roman Flores
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Tripadvisor 會員 發表了一則評論，2019年10月
Escape from Ocean-Maya Royale Last July we had a vacation and spent 6 days at Ocean Maya Royale. Our first impression of Mexico was pretty good but we had a Horrible experience at the Hotel ! We have always been haunted by that nightmare till we came back to China. This is why we issued our article later. The second day of our trip , before leaving our room around 9 a.m. we double checked the safe in our room was locked and secure . Afterwards we went to the restaurant for breakfast. The stuff members of the Hotel knew we would have a meeting with Best Day (the travel agency) at 10 o’clock. We had a long period of time discussing the itinerary and the pricing.Then we had our lunch. After lunch, we went back to our room and found the room had been cleaned. We were surprised to find the safe seemingly closed, however, the safe was actually Open ! !The tips to the maid was still on the table, and all our belongings were left untouched，and our passports secured in the safe. The 3 envelopes with money that we left in the safe were still in the safe ,but someone had taken some bills from each envelope. We realized that someone had come into our room and opened the safe. There must be at least One Inside Ghost in the Hotel ！！That night, we wrote down the exact dollar amount on the envelope respectively.The third day, the safe was secure and nothing happened. The fourth day, we left our room around 8:30 o’clock for breakfast, and booked a taxi from the hotel to Cancun. Before we left, we once again double checked the safe to be locked. In the evening around 6:30 o’clock, we returned to our room, and the same thing happened: the safe was Opened again. We found that money was once again missing as the value written on top of the envelope did not match the inside the envelope. This time, we reported the incident to the Hotel Security. They promised to give us an answer the next day. The following evening, they gave us the records regarding the opening and closing of the safe, as well as the opening of our room’s door. All the records showed Normal.Obviously, this is a Perfect Theft ！！! The Inside Ghost knew our meeting schedule and travel, and came into our room while we were away. This was an act done by a Hotel Inside Ghost or even multiple Ghosts who were able to easily enter our room using a Master Key to not only open our door, but also our safe. With that, they were able to easily take the money from the safe and leave our room without leaving any record. The Inside Ghost had enough free time wandering around our room and entering our room, then opening our safe ! What is more , the Inside Ghost also had the Ability or the Power to Erase their records afterwards！So is our room’s safe really “safe”?? Horrible Indeed ! ! ! Stay away from ocean maya Royale!!!今年七月在墨西哥坎昆旅遊，從原來滿懷喜悅突然跌落到無法預料的恐懼，因為酒店裡的內可以打開房間內的保險櫃進行偷竊而且可以擦去作案痕迹………
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來自 海洋瑪雅皇家全包飯店Director de Relaciones con Clientes CustomerServiceOcean 的回應
已於 2019年10月5日 回應
Hola dear mr. NorthStar21416140443 First of all we would like to thank you for your visit. Also for taking your time and shared your experience with our future travelers community. Regarding the incident described on your review, we all deeply sorry also reassert a sincere apologize for the inconvenient, even though when was clarity by myself and the security manager according with our inner procedure mainly due that our safe could only be manipulated by the person (or persons in this case since it were several people on the room) who enter a personal code. We have reinforce our security procedures after this unfortunately success always with the safe and complete satisfaction of our guest in mind. Muchas gracias Miguel Roman Flores Ocean Maya Royale Management
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價位
US$153 - US$322 (根據標準客房的平均房價)
又稱為
ocean maya royale hotel playa del carmen, ocean maya hotel, ocean maya playa del carmen, hacienda maya
地點
墨西哥猶加敦半島金塔納羅奧州里維耶拉瑪雅卡曼海灘
房間數
320
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領取您的清單 海洋瑪雅皇家全包飯店 常見問題
海洋瑪雅皇家全包飯店 附近有哪些熱門景點？
鄰近景點包括Playa Punta Esmeralda (6.7 英里)、Punta Venado Bike Park (7.1 英里) 和Kravans Transportacion y Logistica (7.0 英里)。
海洋瑪雅皇家全包飯店 附近的幾間餐廳有哪些？
交通位置便利的餐廳包括 Mvngata by Selvamar Beach Club、Pavo Real by the Sea 和 Coco's Cabanas。