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NH Collection Mexico City Airport T2 (墨西哥城)

1,713 則評論
排名第 71 (共 341 家) 的墨西哥城飯店
旅客 (351)
360
全景 (47)
視頻 (2)

關於

墨西哥城排名第 71 (共 341 名) 的飯店
地點
清潔與衛生
服務
划算度
物業設施
有健身房的健身中心
客房服務
餐廳
免費高速上網 (WiFi)
酒吧/Lounge吧
乾洗服務
公用無線網路
宴會廳
提供上網服務的商務中心
會議室
會議設施
殘障通行設施
洗衣服務
禁菸飯店
精通多國語言服務人員
門房服務
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客房特色
小吧台
空調設施
套房
家庭房
無障礙客房
禁菸客房
不可不知
飯店星級
飯店風格
家庭
安靜
飯店連結
造訪飯店網站
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飯店優惠方案

位置

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聯絡
Capitan Carlos Leon Gonzalez s/n Terminal 2, Benito Juarez International Airport, 墨西哥城 墨西哥
以當地語言顯示的名稱/地址
交通方式
墨西哥城國際機場2 公里
墨西哥城機場52 公里
Hangares14 分鐘
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1,711 則評論
59 個問與答
0 客房秘訣
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  • 中文 (繁體)
訂了間套房,房間很大,不過很舊,不是很乾凈,床也不咋的,浴室很臟。在機場也不是很容易找到,沒有指示。提供的服務跟這間套房的價格不成正比,價格過高,以這個價格我覺得可以有更好的選擇。優點就是早餐吧,以及早餐服務,好喝的新鮮果汁,新鮮的水果,有很多選擇。
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來自 NH Collection Mexico City Airport T2Guest Relations Manager GerenciaNHCTerminal2 的回應
已於 2019年4月28日 回應
Dear Mr. misterxm, Thank you for the time you have taken to write a review about our installations and services, let us please offer our sincerest apologies for not meeting your expectations, and thank you for showing us this details, since the most important thing for us is always the opinion of our distinguished guests. According to this situations about the cleaning of the room be sure that we will attack this oppoprtunity areas directly and I will personally take charge of this, as for our service in the Restaurant, we are very glad to know that the service has been memorable enough for you to recognize it, we will keep on working to imporove our services and installations. Sincerely, Sharon Garduño Guest Relations Manager
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由於需要搭乘第二天一早7點的飛機,而且我們抵達時已經晚上11點了,這家酒店又是前往機場最便捷的了,雖然價格有點昂貴,但只能選擇這裏了。我為派對上所有的人開了三間房。這三間房都沒有熱水,於是我給前台打電話。結果他們一直不說一句話,就把我轉給其他人,所以我一直不斷地打電話給他們。結果每次我都聽到有人接通(因為我聽到一些背景噪音),然後就轉接給另外的人。十分鐘過後,我直接下樓找前台尋求幫助。20分鐘過後,前台幫我換到另外一間房。這間房有熱水,但沒有必備的毛巾和設施。這裏的客戶服務很糟糕。除此之外,房間還是不錯,酒店位置很適合搭乘聯程航班的人們。
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來自 NH Collection Mexico City Airport T2Director de Relaciones con Clientes GerenciaNHCTerminal2 的回應
已於 2019年3月9日 回應
Dear We would like to thank you deeply for taking the time to share your experience, as this helps us to identify opportunity areas. We offer our sincerest apologies for what happened with regard to the details that arose during your stay with us, we perfectly understand your annoyance and empathize with it, we are really sorry that we have not been able to offer the service that characterizes NH Hotel Group. Sure that the appropriate measures will be taken to ensure that an incident like this is not repeated. Thank you again for your comments and I sincerely hope you can excuse us. Sincerely, Sharon Garduño Guest Relations Manager
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這家酒店宣傳是五星酒店,而且有泳池和按摩服務。意外的是——根本沒有泳池,當你向前台詢問按摩師時,他們會告訴你30分鐘內會叫人上你的房間!小型健身房器材很少,跑步機不能用,而且早上五點在那裡想洗熱水澡是不可能的——冷冰冰的水!實際上,任何時候熱水都很少,只要調高溫度,水流就變小了。簡直是一團糟,可能是我住過最差勁的酒店了,因為都是假的!
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來自 NH Collection Mexico City Airport T2Director de Relaciones con Clientes GerenciaNHCTerminal2 的回應
已於 2019年2月18日 回應
Dear chiocseve, Receive a warm greeting from all of us who integrate NH Collection Mexico City Airport T2. We would like to thank you deeply for taking the time to share your experience, as this helps us to identify areas of opportunity. We offer our sincerest apologies for what happened with regard to the details that arose during your stay with us, we perfectly understand your annoyance and empathize with it, we are really sorry that we have not been able to offer the service that characterizes NH Hotel Group. sure that the appropriate measures will be taken to ensure that an incident like this is not repeated. We would like to have a new opportunity to be your hosts and be able to somehow delete the poor service we have provided, I ask that if we have this request please contact me directly, I will be happy to manage your reservation and make sure that Your new stay is excellent. Thank you again for your comments and I sincerely hope you can excuse us, I reiterate your orders. Sincerely, Sharon Garduño Guest Relations Manager
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房間較舊,食物好,地理位置優越。我不太滿意在不影響我這次預定的情況下,辦理入住時不能在前台購買額外的優惠價早餐。所以我第二天直接在餐廳付的錢。
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與 NH Hotels 合作收集的評論
來自 NH Collection Mexico City Airport T2Director de Relaciones con Clientes GerenciaNHCTerminal2 的回應
已於 2019年1月10日 回應
Dear Nomad42311435996 We appreciate your comments regarding your last stay at NH Collection Mexico City Airport T2. Indeed the location of the hotel is very convenient and the direct connection to the airport allows access to different services without leaving it. We are happy to know that your stay was practical and that you enjoyed it. I would also like to make special emphasis on the preferential price of breakfast, for system reasons it is necessary that this modification be made during check in and be able to provide this price for advance purchase. We would love to have the pleasure of greeting you soon at the hotel. Sincerely, Sharon Garduño Guest Relations Manager
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員工都是善良的人,待人友好,願意提供良好的服務。餐廳很不錯。房間看上去有些年頭了,特別是廁所。但如果你為乘坐國際航班,需要在機場等待一晚上,這裏還是值得考慮的。
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來自 NH Collection Mexico City Airport T2Guest Relations Manager GerenciaNHCTerminal2 的回應
已於 2018年12月11日 回應
Estimado Sr. Geogdl360, Agradecemos la confianza depositada al hospedarse en nuestro hotel y al realizar este evento con nosotros, estamos gustosos de saber que las instalaciones y el servicio han estado a la altura de sus expectativas y que dichosamente hemos cumplido con su satisfacción, como usted menciona la estratégica ubicación que manejamos es una ventaja inmejorable para nuestros clientes y su comodidad, qué gusto saber que haya sido de utilidad. Esperamos tener la dicha de contar con su presencia nuevamente. Saludos cordiales, Sharon Garduño Guest Relations Manager
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往前
價位
US$110 - US$216 (根據標準客房的平均房價)
又稱為
nh aeropuerto t2 mexico hotel mexico city
地點
墨西哥中部墨西哥和墨西哥灣沿岸墨西哥城Venustiano Carranza District
房間數
287
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