Really nice hotel, Beds are nice and clean, soft, The room has a working table, the table has leather cover on it so your phone or tablet won’t get scratched Views are fantastic, you can see the sea. The Pools is cool and the view is great, you have to ask the employees the way to the rooftop Everything is nice and clean The toilet has shower and bath tub There is music in the hall way Worth your money !!!
Seems like a super-nice hotel when arriving. The rooms are nice, big bed. Nice pool at the top floor. We ordered some food, but we didnt get it at the same time, one of us where able to eat up our food, before the other one got theirs. Lots of work(noise) going on in the hotel. At one time it where somewhere around 10 people working on the top floor resturant, but i still wasent able to get another beer, because they where to busy talking and not doing anything. The only elevator going to the top floor is a service elevator which is always in use by staff, so you have to wait forever. I wasent allowed to drink a beer by the pool, but some people where allowed to bring a cat?!?! to the pool! I asked the staff about this, they just laughed. If you take something from the minibar, they will not refill it. And last, if you do not speak vietnamese/chinese, do not live here, because they have one or maybe 2 people speaking english!…
This hotel located near by the beach and has the view direct to the ocean, new build, everything was well decorated. Staff has not trained well so they don’t know how to serve the guests properly. I went up to the bar and ask for the table and the waiter told me all the table has been reserved, I was about to leave and the guy went out and give me a table within 10 sec. Overall this hotel is very well located, good view however staff need to be trained before they out on the floor.
First of all when I got to halong it was terrible I didn't like it at all so hard to even find a decent place to eat... But I couldn't ask for more with this hotel. Stayed here for 4 days and was treated like royalty amazing place defiantly the best hotel in halong and there prices, I thought were less than some of the 4 star hotels! And just wait till you see the pool! Truly magical. We had met the sales director there and if there was a question that we needed to ask him and the staff worked very hard to help. This cheered my Ha long experience right up. Food Pool Staff Rooms Views Immaculate Floorless! Cannot ask for more you won't get better.
What can I say? I don't have a bad word to say about this hotel. Service was amazing. All staff Friendly and professional- even those learning to speak English tried their absolute best! Mr king, the manager really looked after us. We asked to change rooms for a better view and he pulled all the strings to make this happen. We were here for a 60th birthday, and Mr king even surprised us with a birthday cake and drink vouchers! Such a special touch. The hotel was so beautiful, u didn't really need to leave through the duration of staying. Even food was reasonably priced! Great happy hour in drinks. Infinity pool awesome. View breathtaking.