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Central Luxury Ha Long Hotel

5 則評論
排名第 6 (共 66 家) 的Ha Long飯店
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01 Block H29, Hung Thang Ward, Ha Long 越南
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+1
Really nice hotel, Beds are nice and clean, soft, The room has a working table, the table has leather cover on it so your phone or tablet won’t get scratched Views are fantastic, you can see the sea. The Pools is cool and the view is great, you have to ask the employees the way to the rooftop Everything is nice and clean The toilet has shower and bath tub There is music in the hall way Worth your money !!!
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Seems like a super-nice hotel when arriving. The rooms are nice, big bed. Nice pool at the top floor. We ordered some food, but we didnt get it at the same time, one of us where able to eat up our food, before the other one got theirs. Lots of work(noise) going on in the hotel. At one time it where somewhere around 10 people working on the top floor resturant, but i still wasent able to get another beer, because they where to busy talking and not doing anything. The only elevator going to the top floor is a service elevator which is always in use by staff, so you have to wait forever. I wasent allowed to drink a beer by the pool, but some people where allowed to bring a cat?!?! to the pool! I asked the staff about this, they just laughed. If you take something from the minibar, they will not refill it. And last, if you do not speak vietnamese/chinese, do not live here, because they have one or maybe 2 people speaking english!
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來自 Central Luxury Ha Long HotelNgười quản lý Centralhotel123 的回應
已於 2019年8月8日 回應
Dear Mr Bjørn Anders, Thank you so much for choosing our hotel for your trip! First of all, we are really sorry for any inconvenience caused to you. Actually, pets are not allowed in the hotel. However, the Skylight bar serves both guests staying in hotel and guests from outside, so there might be having mistake from the security check point, whom had allowed the pets to enter the hotel by mistake. It was our fault. Besides, bringing drinks to the pool can affect water and guests swimming. So this is not recommended. About the minibar, follow standard we are still refill it on the second day, we dont refill for the room was sign do not disturb only. It might be our mistake when staff fogot your room. Our hotel has just opened so there are many limitations, especially the foreign language ability of staffs. We currently lack of human resources so the service speed is limited. We have been managing to fix those issues and improve services better and better. Last but not least, such our sincere apology, we would like to offer 01 complimentary room for you on your nearest trip to Ha Long again. Please contact us so we can serve you one more time: info.luxuryhalong@centralhotel.vn and rsvn2.luxuryhalong@centralhotel.vn.
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This hotel located near by the beach and has the view direct to the ocean, new build, everything was well decorated. Staff has not trained well so they don’t know how to serve the guests properly. I went up to the bar and ask for the table and the waiter told me all the table has been reserved, I was about to leave and the guy went out and give me a table within 10 sec. Overall this hotel is very well located, good view however staff need to be trained before they out on the floor.
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來自 Central Luxury Ha Long HotelNgười quản lý Centralhotel123 的回應
已於 2019年8月8日 回應
Dear Mr. Ron1312, First of all, I would like to thank you for staying with Central Luxury Ha Long! We are very sorry for any inconvient it might caused to you. Our hotel has just opened so there are many limitations, some of our staff was new, still a trainee so they might make mistake. We currently lack of human resources so the service speed is limited. We have been managing to fix those issues and improve services better and better. I hope we will have chance to welcome you to our hotel again and that time we promise you will have a wonderfull trip! Customer Service Manager.
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First of all when I got to halong it was terrible I didn't like it at all so hard to even find a decent place to eat... But I couldn't ask for more with this hotel. Stayed here for 4 days and was treated like royalty amazing place defiantly the best hotel in halong and there prices, I thought were less than some of the 4 star hotels! And just wait till you see the pool! Truly magical. We had met the sales director there and if there was a question that we needed to ask him and the staff worked very hard to help. This cheered my Ha long experience right up. Food Pool Staff Rooms Views Immaculate Floorless! Cannot ask for more you won't get better.
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來自 Central Luxury Ha Long HotelNgười quản lý Centralhotel123 的回應
已於 2019年8月8日 回應
Dear AlexJjW, Thank you so much for chossing and staying with us! I belive you got amazing trip in Vietnam, espacially in Halong City. Thank you for your good review and we will keep it up, make service and facilities better. I really hope if you visit Halong again, we will have chance to welcome you to Central Luxury Ha Long Hotel and make a memorable trip for you, your family and your friends. Sincerely, Customer Service Manager.
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What can I say? I don't have a bad word to say about this hotel. Service was amazing. All staff Friendly and professional- even those learning to speak English tried their absolute best! Mr king, the manager really looked after us. We asked to change rooms for a better view and he pulled all the strings to make this happen. We were here for a 60th birthday, and Mr king even surprised us with a birthday cake and drink vouchers! Such a special touch. The hotel was so beautiful, u didn't really need to leave through the duration of staying. Even food was reasonably priced! Great happy hour in drinks. Infinity pool awesome. View breathtaking.
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來自 Central Luxury Ha Long HotelNgười quản lý Centralhotel123 的回應
已於 2019年8月8日 回應
Dear Mrs. Mes W, Thank you so much for chossing and staying with us! I belive you got amazing trip in Vietnam, espacially in Halong City. Thank you for your good review and we will keep it up, make service and facilities better. We will inform Mr. King about your good comment and make sure beside him, another staff of hotel can make the guest always happy and surprise like him. Finally, I really hope if you visit Halong again, we will have chance to welcome you to Central Luxury Ha Long Hotel and make a memorable trip for you, your family and your friends. Sincerely, Customer Service Manager.
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價位
US$70 - US$97 (根據標準客房的平均房價)
地點
越南廣寧省Ha Long
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Central Luxury Ha Long Hotel 常見問題
Central Luxury Ha Long Hotel 附近有哪些熱門景點?
鄰近景點包括Bai Tu Long Bay (6.6 英里)、Halong La Fiesta Cruise (3.6 英里) 和木頭洞 (3.5 英里)。
Central Luxury Ha Long Hotel 附近的幾間餐廳有哪些?
交通位置便利的餐廳包括 Papa's BBQ、Avocado Restaurant 和 Linh Dan Restaurant。