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檳城貴都大酒店 (巴六拜)
Hotel Equatorial Penang

669 則評論
排名第 1 (共 10 家) 的巴六拜飯店
旅客 (670)
360
全景 (34)
餐飲 (105)
優等證書

關於

地點
清潔與衛生
服務
划算度
優等證書
物業設施
游泳池
客房服務
餐廳
有健身房的健身中心
酒吧/Lounge吧
免費網際網路
Spa
含早餐
乾洗服務
付費無線網路
室外游泳池
宴會廳
接駁車服務
提供上網服務的商務中心
會議室
會議設施
機場接送
殘障通行設施
洗衣服務
溫水浴池
精通多國語言服務人員
網球場
門房服務
高爾夫球場
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客房特色
套房
不可不知
飯店風格
美麗景觀
商務
飯店星級
668 則評論
1,115 張照片
11 個問與答
0 客房秘訣
旅客評等
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剛在那兒呆了三天。它的花園和戶外設施很大。交通似乎並不繁忙,也許是因為每個人都有很大的空間。它靠近一個高爾夫球場。餐館有很多選擇。午餐時我試着吃了日本菜,但印象不太好。考慮到它是檳城的美食之鄉,早餐可能會更好。應該有更多的當地美食能吸引我的。我當時正在找炒河粉,但是沒找到。但商務宴席相當不錯,超出了預期。
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來自 檳城貴都大酒店Executive Assistant Manager Sales & Marketing and Room Division Equatorial_Penang 的回應
4 週前評論 已回應
Dear Mr CK, Warmest greeting from Hotel Equatorial Penang! It's heart-warming to hear that you had a wonderful stay with us! We sincerely thank you for taking the time to give us your honest feedback. I’m pleased to hear that you favor the hotel outdoor facilities and hidden garden to radiate soothing and calming aura. We are also lucky to be located next to a golf course that does not only attract golfers but also offers a panoramic view from the hotel balcony. Adding to that, it is also delightful to hear that the service provided by my banquet team has exceeded your expectations. On another note, my sincere apologies that the lunch served at our Japanese Restaurant did not meet your satisfactory level. Also, rest assured that your feedback on the adding more local dishes to the breakfast menu is duly noted and I’ll be sure to share with the respective F&B team members. We truly look forward to strive even better in the near future so that we may cater to your every needs. Thank you and have a great week ahead! My Best, Rina Mariani Executive Assistant Manager Sales & Marketing and Room Division Hotel Equatorial Penang1, Jalan Bukit Jambul, Bayan Lepas, 11900 Penang, Malaysia E: rinamariani@pen.equatorial.com | W: penang.equatorial.com
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檳城貴都大酒店很棒。我的房間在五樓,可以看到檳城大橋。我和妻子在這裏住了三天兩夜。食品區和飲料區的工作人員都很友好。咖啡館很乾凈。食物新鮮美味。非常感謝工作人員提供了專業周到的服務。
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來自 檳城貴都大酒店Executive Assistant Manager Sales & Marketing and Room Division Equatorial_Penang 的回應
已於 2018年12月25日 回應
Dear Mr Hafiz, Warmest greeting from all of us at Hotel Equatorial Penang! Thank you so much for sharing how happy you are with the facilities and services we provide during your visit with us. It’s pleasing to know that you enjoyed the view from the room. We are blessed to be located on hilltop thus offering a fantastic view of the island. Not only that, I’m happy to hear that you were fond of the service provided by my colleague, Mr Anil Kumar. I’m sure he and the rest of our team members were more than happy to assist you. The entire F&B team are thrilled to hear your kind compliments and surely we look forward to your return to us soon! Thank you so much Mr Hafiz and have a great week ahead! My Best, Rina Mariani Executive Assistant Manager Sales & Marketing and Room Division Hotel Equatorial Penang1, Jalan Bukit Jambul, Bayan Lepas, 11900 Penang, Malaysia E: rinamariani@pen.equatorial.com | W: penang.equatorial.com
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因為我要參加在2018年11月25日舉行的檳城大橋國際馬拉松賽(PBIM) ,所以選擇入住這家酒店。房間寬敞,非常乾淨。酒店給我安排的房間位於低樓層,我能聽到孩子們在走廊里跑來跑去的聲音,也能聽見樓上房間製造的噪音等。酒店位置距離周邊任何一家食品攤位或者便利店都相當遠。總的來說,住宿還是不錯的,除了:1.因為有大量跑者入住,導致入住手續辦理時間延誤。2.接待員/行李員/運輸員都太忙了,當我請求他們的幫忙時,我感受不到他們臉上有流露出熱情友好的情緒。我房間里的智能電視系統沒有信號,客戶服務員工迅速作出處理,用不着10分鐘就派維修人員過來了,我對此感到滿意。
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來自 檳城貴都大酒店Executive Assistant Manager Sales & Marketing and Room Division Equatorial_Penang 的回應
已於 2018年11月28日 回應
Dear KylieLow, Warm greetings from Hotel Equatorial Penang! Firstly, thank you for choosing to stay with us during your most recent visit to the island for Penang Bridge International Marathon. We are very lucky to be located only 15 minutes away from Penang Bridge. I’m very pleased that you find the hotel room spacious and clean. On another note, please accept my sincere apology for the long waiting process of check-in upon your arrival. Added with the noise and lack of warmth you’ve experienced by my team members. I can well truly understand your disappointment. I’m glad that my colleagues are able to attend you and resolved the TV connection problem. Rest assured that I’ve shared all your feedback with my respective team members so that we may look into avoiding this in the near future. Once again, I humbly apologise for not providing you our usual 5-star service and on behalf of the entire team, all of us look forward to welcoming you back again with more warmth and well improved service! My Best, Rina Mariani Executive Assistant Manager Sales & Marketing and Room Division Hotel Equatorial Penang1, Jalan Bukit Jambul, Bayan Lepas, 11900 Penang, Malaysia E: rinamariani@pen.equatorial.com | W: penang.equatorial.com
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現在已經停電了大約1個小時,我不認為這在一家5星級酒店是“正常”的,我在其他五星酒店從沒遇到過這樣的事。作為一名酒店業從業人員,我知道有時這樣的事情會發生,但是,當我下樓詢問接待處發生了什麼時,她一點都不友善...從頭到尾我都沒有感受到這家酒店友好的服務。希望酒店能改善你的員工服務質量。
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來自 檳城貴都大酒店Executive Assistant Manager Sales & Marketing and Room Division Equatorial_Penang 的回應
已於 2018年11月20日 回應
Dear Rizka, Warmest greeting from Hotel Equatorial Penang! Thank you for reaching out to us following the incident that took place during your most recent visit to the island. Kindly be informed that the electricity power had a break throughout the entire Bukit Jambul area and not just the hotel. This is due to the 11kV power line transmission tripped from 04.25am to 05.44am. The hotel backup power generator operated within two minutes since the time of occurrence and all guest bathroom should have the lights on. I can truly understand your frustration for the waiting process and my team and I are looking into how we can avoid this incident from repeating in the near future. Also, your feedback on the service provided by my Front Office colleague is duly noted. I will be sure to further investigate this matter with my Front Office team members. I’ll be sure to follow up on this matter personally as we take all our guests feedback into serious consideration. Please accept my well-intended apology for the unpleasant experience and have a pleasant week ahead. My Best, Rina Mariani Executive Assistant Manager Sales & Marketing and Room Division Hotel Equatorial Penang1, Jalan Bukit Jambul, Bayan Lepas, 11900 Penang, Malaysia E: rinamariani@pen.equatorial.com | W: penang.equatorial.com
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這是我的第四次入住,每次入住,酒店都會保持專業、專註和禮貌的服務,而不會打擾我。遊泳池的吧台很棒,有非常好的雞尾酒,而且每周6天有很棒的現場音樂,由現住民三重奏R2J。為了滿足邀請的客人,赤道俱樂部在完全現代的現在,勾勒出一個過去的時代的氛圍。如果你需要洗衣服,Ong先生的團隊提供的服務是一流的,甚至提供各種奇怪的緊急的定製或修理。早上,早餐后可以漫步穿過植物園,它連接着酒店內外,橫跨瀑布甚至還有一座纜橋。無論一個人前一天發生什麼事情,在這裏都會得到恢復。謝謝你,我還會回來的。
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來自 檳城貴都大酒店Executive Assistant Manager Sales & Marketing and Room Division Equatorial_Penang 的回應
已於 2018年11月13日 回應
Dear Guest, Warmest greeting from Hotel Equatorial Penang! Thank you so much for your tremendous support with us. I couldn’t be happier to hear that you’ve had a wonderful stay each time of your visit. This will truly make my team member’s day. We take pride in attending our guest’s needs in the best way possible. I’m glad that you’ve enjoyed the cocktails served which is best accompanied with live music band, R2J. Not to mention, I’ll be sure to convey your compliments to Mr Ong and his attentive team. We are certainly blessed to be surrounded with nature and that Penang Island has a lot to offer for travellers looking to engage in natural-based activities. Once again, thank you and we can’t wait for your return with us with even better service! My Best, Rina Mariani Executive Assistant Manager Sales & Marketing and Room Division Hotel Equatorial Penang1, Jalan Bukit Jambul, Bayan Lepas, 11900 Penang, Malaysia E: rinamariani@pen.equatorial.com | W: penang.equatorial.com
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所有照片旅客客房與套房餐飲游泳池與海灘商務中心與會議室家庭與遊樂區
由管理階層提供的照片檳城貴都大酒店
Guest room
由管理階層提供的照片檳城貴都大酒店
Guest room
由管理階層提供的照片檳城貴都大酒店
Guest room amenity
特別由 TripAdvisor 委託拍攝的專業照片檳城貴都大酒店
The Presidential Suite at the Hotel Equatorial Penang
特別由 TripAdvisor 委託拍攝的專業照片檳城貴都大酒店
The Presidential Suite at the Hotel Equatorial Penang
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Dear HEP Management Team, Thank you for paying due attentions to the safety/privacy concern raised pertaining to restrictions of shower room usage in the fitness center for guest/member under 18 years old. I appreciate the high professionalism demonstrated by your management staff/leader i.e. Jerome for his active listening and honoring his commitments in resolving the highlighted concerns and implement fixes in timely manner. You have shown your leadership and regain our trusts. Kudos!
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Check with the transport desk at the hotel, they should be able to guide you with details.
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11
價位
US$73 - US$113 (根據標準客房的平均房價)
又稱為
equatorial penang hotelequatorial penang bayan lepas
地點
馬來西亞檳城檳城島巴六拜
房間數
662
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