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RACV海角善克度假酒店 (斯參克岬)
RACV Cape Schanck Resort

旅客 (399)
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當我們辦理入住手續時,我們遇到了一位非常粗魯的前台工作人員。她和我們說話時甚至都不抬起頭來,一直盯着她的電腦,語氣粗魯,只是把鑰匙遞給我們,沒有進一步解釋酒店的設施、如何進入我們的房間等等。她長着金色頭髮,紮成馬尾辮(像麥迪的髮型)。我真希望酒店能給她一些適當的客戶服務培訓。雖然我們享受了度假村提供的許多設施,但我們並不喜歡入住時工作人員的粗魯態度。
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這個度假酒店最近剛剛裝修擴建,我們住在新建的大樓里。房間非常舒適,裏面有所有你想要的設施,還可以看到菲利普灣港以及整座城市美麗的景色。我們在那裡度過了兩個放鬆的夜晚,發現那裡的工作人員很樂於助人,服務也很好。第一天吃早飯時,客人有點多了,我們不得不等了一會兒才坐下用餐。我建議他們需要制定一個應急計劃,以應對酒店滿客時候的情況。
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來自 RACV海角善克度假酒店Manager RCS_ResortManager 的回應
已於 2018年10月20日 回應
Dear GavK32, Thank you for taking the time to provide feedback following your stay with us at the RACV Cape Schanck Resort. We are delighted to hear that you enjoyed your stay including the accommodation as well as the view that surround the resort. Thank you for your feedback in regards to the breakfast, please be assured this will be passed onto the Food and Beverage Management team. We hope to welcome you back to the RACV Cape Schanck Resort in the near future. Kind regards, Dean Newell Resort Manager
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我期待這裏給我留下深刻的印象,但它遠遠超出了我的預期。在建築方面,這是一個非常有吸引力的建築。我們在海洋套房住了三晚,那裡可以看到菲利普灣港的美景。特大號床和美妙的枕頭提供了很好的睡眠。只是一個美麗的房間。我們每天晚上都在開普餐廳用餐(見單獨評論)。工作人員很友好,在接待處的溫迪幫我們我們順利辦理入住。我們大部分時間都在散步——沙克角海濱木板路/叢林護林員灣和內潘港國家公園。我們從來沒有體驗過溫泉/遊泳池或曼特利納咖啡館。既然這家度假酒店就在我們家門口,我們肯定會再去!
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來自 RACV海角善克度假酒店Manager RCS_ResortManager 的回應
已於 2018年9月21日 回應
Dear Stewart_Julie, Thank you for taking the time to provide a second feedback following your stay with us at the RACV Cape Schanck Resort. We are delighted to hear that you enjoyed your Ocean Suite with the views that go out over Port Phillip Bay. We are very happy to hear that you took advantage of the local area. Please be assured that we will hand over the positive feedback to Wendy. We hope to welcome you back to the RACV Cape Schanck Resort in the near future. Kind regards, Dean Newell Resort Manager
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這個RACV酒店真的是在“度假”方面上做得很棒,這座新大樓簡直令人嘆為觀止,一如往常,這家酒店裡的員工工作效率很高,全都很熱情友善。雖然這裡是為廣大客戶服務的,但是如果你想來個浪漫的享受之旅,這家酒店真的是個很棒的選擇,酒店距離墨爾本不到幾個小時。
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來自 RACV海角善克度假酒店Manager RCS_ResortManager 的回應
已於 2018年9月16日 回應
Dear Martin_Travellers, Thank you for taking the time to provide feedback following your experience with us at the RACV Cape Schanck Resort. We are delighted to hear that you enjoyed your time at the resort as a place to escape and the redevelopment exceeded your expectations for your stay. We are also thrilled to hear that the staff at the resort where a memorable part of your stay. We hope to see you back to the RACV Cape Schanck Resort in the near future. Kind regards, Andrew Whalan Resort Operations Manager
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來自 RACV海角善克度假酒店Manager Bulan C 的回應
已於 2018年7月17日 回應
Dear AussieLK, Thank you for taking the time to provide feedback following your stay with us at the RACV Cape Schanck Resort. We are glad to read that you had a pleasant stay with us in one of our Ocean View Rooms. Sincere thanks to you for kindly pointing out the areas we can improve upon; we will share your comments with the appropriate teams. We hope to welcome you back to the RACV Cape Schanck Resort for a longer stay in the near future. Kind regards, Dean Newell Resort Manager
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相簿類別
所有照片旅客客房與套房餐飲游泳池與海灘家庭與遊樂區商務中心與會議室
View - Room 4029 - Panoramic
Views from Premium Ocean View Room
Ocean View Room
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12345629
Is the Turkish bath available to everyone or is it an extra charge?
Extra
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Are there elevators in the hotel for people who are not very mobile?
There aren't any elevators in the beach view units (the older accommodation) but there are lifts to the several floors of the new facility (a multi-story hotel), that take people to rooms, or from the underground car park to reception, restaurants and the accomodation above the restaurant and reception floor.
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Yes, I can confirm the pool is heated and the sauna, at the end of the pool is super warm but outdoors
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Galafrey of Perth Sorry about the delay with the answering of your question but this request from TripAdvisor only just arrived today being 12/8/2016, also the property isn't my place at all as I was a guest for lunch at their Restaurant & I was at the Cape Schanck Resort months ago to be precise 13/3/2016 but if you check on Google for distance to Airport etc that will show you directions, time & distance to anywhere but I would leave at least 2hrs prior to your flight checkin to be safe. Good freeways all the way but depends on the time of day you travel. Good idea to catch the Frankston Airport Bus next time as so much easier. Drop hire car off at Frankston - easy! Hope you enjoy Victoria next trip & come up this way to the wheat belt of the Wimmera which is halfway between Adel-Melb on the Western Hwy. Adelaide is so much easier to get too especially the Airport compared to Melb Airport.
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No problems at this resort. Parking is very close to rooms and walking from car to room is flat and on asphalt. Walking to the restaurant would be a bit of a problem as it is through bush and on a walk way, but you can drive there. I highly recommend the RACV Cape Shank resort and you and your dad will love it.
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12
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11
價位
US$130 - US$490 (根據標準客房的平均房價)
又稱為
racv cape schanck hotel cape schanck
地點
澳洲維多利亞省莫寧頓半島斯參克岬
房間數
184
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