Let me inform you that your opinions seem to be non corresponding with our facilities so as to the features you describe do not coincide with the ones concerning our Hotel.
Hence, I correct some of them with the corresponding arguments.
You mention that the free parking is usually found as a basic service included in the reservation. Let me inform you that most of the parking are under an extra cost in the center city or even nearby and moreover when we talk about high season.
Secondly, you express the lack of public means of transport what is completely wrong. Just at the main gate in th Hotel there is a bus stop where you can take a public bus with a wide range of bus stops, reaching even the ariport and center city.
Evenmore, it is so cheap. Besides, we set at our guests availability a shuttle service under request.
Nearby, there are supermarkets, cafés, shops and the gym service what you considered as inadequate. It is placed just 100 metres (you can have a look to google maps to sure about it) and it offers several indoor lessons such as spinning, zumba, body pump, step, arobic, salsa, crossfit, personal training…
Dealing with the issue of the iron and coffee machine, let me inform you that rooms containing coffee machine are set in our hotel under request. You might order them at recepcion desk under an extra cost at check in time. It is also explained in guest information dossier on the desk. Irons are not placed in rooms becasude of the risky consequences it could provoque so that is why we set at our guets disposal under request. If it was ocuppied when you applied for it, we had gone up to your room 15 minutes later to offer it completely free…Nothing coincides with our service!!
The air conditioning is set up in two ways, turning it on and off. Besides, you control the air circulation with the power button system.
To conclude, I am sure your complaints do not correspond with our Hotel since they do not make any sense at all according aour services and offers detailed previously.
That is the Hotel will apply for a revocation about your opinion to trypadvisor in the broadest sense.
We are arriving at Malaga airport 23:40 on Tuesday 28th of April. Can we check in your hotel after taking a rent car (around 01:00 on Wednesday)? Thank you. I wait your answer for making a reservation in your hotel.
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來自 bere737 的回應|
Okay, thank you. We don't need your shuttled service. We will make the check-in at 1.00 am.
Hi, Can you advise about local car parking please.
來自 Addor C 的回應|
Our parking is free for costumers and it is located in the basement with security camera.
Many thanks for your question